The Wonderful Company · 16 hours ago
Desktop Support Engineer
Napa, CA, USA
Full-time
Onsite
Entry, Mid Level
$33/hr - $37/hr
2+ years expThe Wonderful Company is a leading consumer goods company known for its iconic brands. They are seeking a Desktop Support Engineer to provide front-line technical support for users at their Napa winery and assist with various IT issues and hardware troubleshooting.
AgricultureFood and Beverage
Responsibilities
Primary point of contact for helpdesk calls
Secondary point of contact for chat support
Install and troubleshoot software - antivirus, firewall, anti-spyware, etc
Troubleshoot and repair broken or defective computer hardware ensuring the functionality of computers and computer related equipment throughout the organization
Work with vendors for repairs/service as needed
Move, add, change computers
Reload operating systems
Install and configure software for The Wonderful Company based on the information systems policies and procedures
Assist with network administration including new user setup and removal, active directory moves, adds & changes, Windows general troubleshooting
Manage/Maintain: Physical layer (wiring) connectivity, Printers, Mobile devices, Handheld barcode scanners
Provide backup for general telephones including: Telephone new user setup & training, Telephone general troubleshooting
Audio/Video Support on conference room systems and tasting rooms
Travel between California offices as needed
Qualification
Required
A.A degree or degree from Technical Trade School and 2 to 5 years of experience in related field or equivalent combination education and experience
Working knowledge of Microsoft Products - Word, Excel, Access, Outlook, PowerPoint, etc
Interpersonal skills
Must be able to interact and communicate with all levels of staff members in an effective manner, exhibiting tact, enthusiasm, and patience
Must be able to be sensitive to cultural and bilingual issues
Superior customer service skills
Excellent written/verbal communication skills
Strong organizational and time management skills
Ability to work independently and creatively even under pressure/time constraints
Preferred
A+ Certification Preferred
Experience with Oracle system a plus
Benefits
Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future
24/7 online physician consultations
Virtual mental health resources
Life coaching
Engaging employee community groups
Cash rewards for healthy habits and fitness reimbursements
Library of on-demand fitness videos
Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.
Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.
Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.
Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.
Company
The Wonderful Company
The Wonderful Company grow, harvest, bottle, package, and market a diverse range of healthy products,
5001-10000 employees
H1B Sponsorship
The Wonderful Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (19)
2023 (14)
2022 (24)
2021 (14)
2020 (15)
Funding
Current Stage
Late StageLeadership Team
J
Jordan Weiss
Executive Vice President and Chief Tax Officer
Amy Snow
Chief Research Officer & Chief of Staff
Recent News
MarketsandMarkets Research Pvt. Ltd.
2025-10-29
2025-10-23
Company data provided by crunchbase