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L&N Federal Credit Union · 18 hours ago

Contact Center Associate - Full-Time, Louisville, KY

Louisville, Kentucky, United States

Full-time

Onsite

New Grad, Entry Level

0+ years exp

L&N Federal Credit Union is a financial institution seeking a Contact Center Associate to manage incoming calls and member requests. The role involves providing account information, resolving concerns, and promoting products to enhance member satisfaction.

BankingFinancial ServicesLending

Responsibilities

Provide accurate and complete information on all calls by having a thorough understanding of all products and services offered by L&N Federal Credit Union

Create an exceptional member experience by following all procedures and processes as necessary to ensure accurate and consistent service and using superior phone etiquette and strong interpersonal skills. Meet and exceed all goals

Perform offline duties, to support the overall mission of L&N, such as certificates maintenance, order and maintenance on debit cards and to provide documentation to members concerning any account activity

Respond to member concerns and objections to save the call or prevent closing of accounts or services

Identify and pursue both stated and implied sales opportunities as they arise within the conversation with the member to increase member participation and meet established sales goals and grow the membership

Practice confidentiality where indicated in employee matters and credit union operations

Cooperate and work together as a team with co-workers, demonstrate a positive professional demeanor at all times, maintain a neat work area, and perform other duties as assigned

Assist members with daily needs including, but not limited to, balance transfers, account information, updating addresses/phone numbers, order checks etc

Assist members with disputes and fraud research