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Home Franchise Concepts · 16 hours ago

Operations Manager

United States

Full-time

Onsite

Mid, Senior Level

$97K/yr - $108K/yr

5+ years exp

Home Franchise Concepts is one of the largest franchising systems in the home improvement goods and services space. The Operations Manager serves as a strategic business partner to assigned franchisees, coaching them to achieve sustainable revenue growth, profitability, and operational excellence through data-driven insights and relationship-based coaching.

Real EstateRetailVirtual Reality

Responsibilities

Serve as a trusted advisor and business coach to an assigned portfolio of franchisees, building strong, trust-based relationships

Analyze franchisee financials (P&L, balance sheet, ProfitKeeper) to assess profitability, cash flow, and cost structures

Conduct regular financial and performance reviews, translating data into clear, actionable recommendations

Coach franchisees on financial literacy, including budgeting, forecasting, and KPI management

Partner with franchisees to develop annual business plans aligned to revenue, expense, and growth goals

Monitor and evaluate key performance indicators including revenue growth, close rates, margin performance, and operational efficiency

Guide franchisees in improving sales performance using a consultative sales model

Support franchisees in strengthening execution across design, installation, and local area marketing practices

Conduct trend analysis to identify opportunities for growth, efficiency, and risk mitigation

Lead franchisees through onboarding and launch, establishing a structured coaching cadence following initial training

Adapt coaching strategies based on franchisee maturity, performance level, and stage of growth

Provide ongoing support through scheduled calls, virtual meetings, and in-person field visits

Conduct quarterly business and operational reviews to assess progress and reset goals

Monitor alignment with brand standards, operational requirements, and compliance expectations

Coach franchisees on consistent execution to protect brand equity and drive system-wide performance

Identify and address performance gaps through structured action plans

Leverage CRM and business management tools (CRM, DOMO, ProfitKeeper) to track performance and guide coaching priorities

Identify common franchisee challenges and share insights with internal partners to improve systems, tools, and processes

Contribute to the sharing of best practices and the development of training content, webinars, regional meetings, and franchise conventions

Other duties and responsibilities as assigned

Qualification

Financial analysisBusiness coachingCRM proficiencyData-driven insightsProject managementCommunication skillsRelationship-buildingProblem-solvingTime managementEmotional intelligence

Required

Strong understanding of business fundamentals including operations, sales, marketing, and finance

Demonstrated experience coaching business owners or multi-unit operators toward improved performance

Advanced ability to analyze financial statements and performance data

Excellent communication, organization, and relationship-building skills

High emotional intelligence with the ability to influence and coach across diverse franchisee profiles

Ability to leverage systems and data to tailor coaching strategies to individual franchisee needs

Strong problem-solving, time management, and project management skills

Proficiency in CRM platforms and business technology; advanced Excel skills preferred

Bachelor's degree in Business Administration, Management, Marketing, Finance, or related field

A minimum of 5+ years of experience supporting, coaching, or managing franchise, small business, or multi-unit operations

Experience working with financial statements, KPIs, and CRM systems

Preferred

Prior business ownership or franchise experience is strongly preferred

Benefits

Medical, dental, and vision insurance

Flexible Spending Accounts (FSAs)

Health Savings Accounts (HSAs)

Supplemental life insurance

Annual discretionary bonus

401(k) retirement plan, which includes matching contributions equal to 100% of the first three percent of eligible compensation contributed and 50% of the next two percent

10 paid holidays

8 paid hours for associates to volunteer in their community

Open time off to support work-life balance