Mariner Finance · 1 day ago
Account Representative
Decatur, IL
Full-time
Onsite
Entry Level
1+ years expMariner Finance is an industry-leading consumer finance organization with an award-winning service team. They are seeking an Account Representative to support branch operations and assist in sales and collections efforts through exceptional customer service and problem-solving skills.
FinanceFinancial Services
Responsibilities
Provide exceptional customer service by proactively solving problems, presenting loan solutions based on customer needs, and enthusiastically presenting all available sales products
Process credit loan applications. Analyze credit & financial information for current and potential customers
Proactively contact customers with past due balances to offer possible solutions and resolve delinquency
Achieve consistent results by meeting or exceeding expected individual and branch goals related to the sale of company products and services
Learn Federal, State, and Local Application Consumer laws to ensure compliant actions
Maintain a cash drawer, including processing payments and delivering daily deposits to specified financial institutions as required
May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service
Qualification
Required
Minimum of one (1) year of experience in a customer service or sales position
High school diploma or equivalent
Reliable transportation required
Excellent written and verbal communication skills with the ability to communicate effectively with customers and company personnel
Working knowledge of Microsoft Office or similar programs with the ability to learn financial services programs
Ability to complete essential duties/functions in a timely, accurate manner
Demonstrated problem-solving skills and interpersonal skills in demanding situations
Must obtain applicable, required licenses to sell insurance products offered to customers by the branch
Must perform work related tasks at the assigned branch location except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies
Preferred
Cash Handling, selling and/or collecting experience
Some college coursework
Bilingual fluency in Spanish/English
Benefits
Health Insurance - Health Savings Account (HSA) with employer contributions if enrolled in a qualifying plan, Flexible Spending Account (FSA), and Dependent Care FSA
Vision Insurance
Dental Insurance
Company-paid Basic Life, Long-Term Disability, and AD&D Insurance
Voluntary worksite benefits including Accident, Critical Illness, Hospital Indemnity, Short-Term Disability, Supplemental Life, and Supplemental AD&D Insurance
401(k) and Company Matching Contributions
Paid Time Off - full-time employees may accrue a minimum of 120 hours per year
11 Paid Holidays
FMLA
Employee Assistance Program (EAP)
Paid Parental Leave
Referral Incentives
Education Assistance Program
Complimentary FIMC Membership Plan
Access to industry-specific training programs
Certain roles may qualify for additional benefits such as Relocation Assistance, Debt Assistance, Cell Phone Reimbursement, and Travel/Auto Reimbursement.
Company
Mariner Finance
Mariner Finance is a consumer finance industry.
1001-5000 employees
H1B Sponsorship
Mariner Finance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (1)
2022 (2)
2021 (2)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
unknown2013-01-01Private Equity
2009-12-15Acquired
Leadership Team
Joshua Johnson
President/CEO
Recent News
Business – Baltimore Sun
2025-08-29
2024-05-24
Company data provided by crunchbase