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Community Bank, N.A. · 20 hours ago

Call In Customer Service Rep Teller Support Specialist

Hardwick, VT

Full-time

Onsite

Entry Level

$17.50/hr - $23.82/hr

2+ years exp

Community Bank, N.A. is dedicated to providing high-quality financial services and products. The Call-In Customer Service Rep Teller Support Specialist is responsible for delivering excellent customer service, handling financial transactions, and assisting customers with their banking needs in various branch offices.

BankingFinancial ServicesPersonal FinanceWealth Management

Responsibilities

Routinely provide quality customer service and a positive banking experience by handling financial transactions (i.e. opening of accounts, cashing checks, etc.) with a professional attitude on both the teller line and platform

Determine customer needs, explain and sell products and services

Telephone customers to schedule sales appointments and promote products

Participate in branch prospecting efforts

Assist customers with requests such as stop payments, wire transfers, balance discrepancies, loan information, etc

Serve as a liaison between customer and operational areas

Conduct customer transactions with accuracy and prepare daily cash balancing within established guidelines

Ability to understand directions and adhere to established policy and procedures

Able to remain focused

Other related duties as assigned or directed

Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner

Qualification

Internal product knowledgeTeller trainingAccurate mathCustomer service experienceDocumentation skillsInterpersonal skillsCommunication skillsAttention to detail

Required

High School Diploma or GED required

Internal product knowledge and teller training

Accurate and proficient math

Documentation skills with attention to detail

Excellent interpersonal and communication skills

Clear thinking and ability to stay focused

Must be able to consistently demonstrate the Company's core values: a strong work ethics, integrity, respect for others, responsibility, transparency and humility

Two (2) years of bank and/or customer service normally required

All applicants must be 18 years of age or older

Travel is required to surrounding branches as needed