Asher Lasting Exteriors ǀ Renewal by Andersen · 1 week ago
Customer Service Concierge | Scheduler
Chippewa Falls, WI
Full-time
Onsite
Mid Level
3+ years expAsher Lasting Exteriors is a leader in exterior home remodeling for over 50 years and is seeking a Customer Service Concierge to enhance client relationships. The role involves project planning, scheduling, and maintaining communication with customers throughout the project lifecycle.
Construction
Responsibilities
Creates and supports a safe work environment on the job site to protect own health and the interest of the company at all times
Ensures customers are treated with the utmost respect and given the highest quality workmanship; ensures customer satisfaction is maximized by enforcing quality and customer service standards
Maintains good communication, assisting throughout the process from sale through project completion
Schedules projects and appointments with homeowners; communicates with customers and team and gives continuous status updates throughout the production process
Fills-in as necessary to ensure work processes and production workflows are maintained
Maintains professional and technical knowledge, continually seeks opportunities to enhance skills
Other duties as assigned
Reports to Customer Care Manager
Qualification
Required
3+ years of experience managing customer relationships with emphasis on continuous communication
Exceptional organizational and planning abilities
Experience and ability in navigating customer database systems
Must possess and maintain a valid Driver's License with acceptable driving record
Knowledge of product terminology including all parts, pieces, and materials
Knowledge of current best practices for product installation
Skill in providing exceptional customer service
Ability to give direction to assigned crew and obtain effective cooperation in completing work assignments
Ability to work independently on assigned projects
Ability to organize work and establish priorities
Ability to establish and maintain effective working relationships with install crews, other employees, supervisors, and customers
Ability to work the assigned hours of the position which may include significant overtime
Ability to multi-task and maintain deadlines
Physical demand requirements are at levels of those for sedentary work with occasional physical requirements exerting up to 50 lbs
Position regularly operates a variety of office equipment which includes a computer, printer, facsimile machine, copy machine, calculator, telephone, etc
Must be able to use body members to work, move or carry objects or materials
Must be able to exert up to twenty pounds of force occasionally and up to ten pounds of force frequently
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k with company contribution and 2-year vesting
Long-term Disability
Short-term Disability
Life Insurance
Paid Holidays (including your birthday!)
Generous Paid Time Off (PTO)
Clothing Allowance
Various Bonuses
Potential for Bonus
Company
Asher Lasting Exteriors ǀ Renewal by Andersen
Asher Lasting Exteriors, a family-owned exterior remodeling business, has been providing top-quality products and workmanship to customers in west-central Wisconsin since 1974.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase