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Pritchard Industries · 1 day ago

IT Analyst

Duluth, Georgia, United States

Full-time

Onsite

Entry, Mid Level

$75K/yr - $85K/yr

1+ years exp

Pritchard Industries is seeking an IT Technical Support Analyst in the Atlanta market. This on-site position is responsible for general system and computer operations and serves as the initial point of contact for employees regarding technology-related issues, while managing and investigating cybersecurity alerts as needed.

Facilities Support Services

H1B Sponsor Likely

Responsibilities

Serve as the first point of contact via in-person requests, telephone or e-mail for Pritchard Industries and their divisions employees requiring technical assistance

Perform troubleshooting as required using appropriate diagnostic techniques

Troubleshoot, diagnose, and resolve technical hardware and/or software issues

Provide excellent customer service (Pritchard Industries and their divisions are the “customers”)

Redirect unresolved issues to the next level of IT support personnel

Place service calls with third party vendors as appropriate

Perform general system and computer operations as required including but not limited to:

Applying Updates

Fixing End user issues

Checking Backups/Logs/etc

Monitor security alerts, logs, and determine if the alert is a threat or false positive

Learn new technologies as the workload of the IT Department dictates

Qualification

Help desk supportTechnical analysisMicrosoft WindowsMicrosoft Active DirectoryAzure servicesNetwork securityDesire to learnProblem solvingCommunication skills

Required

Minimum 1-3 years of work experience in a similar role providing help desk/desktop support services, or technical analyst roles to in house personnel and remote personnel and systems

Strong knowledge of computer systems, hardware, software, especially cloud-based tools and SaaS

Outstanding working knowledge from an administration / technical perspective of the following: Personal computers, E-mail systems, Microsoft Windows operating system, Microsoft Active Directory, Azure AD/Entra ID, Azure services, resource groups, MS Defender console, MS Purview

Outstanding Microsoft Excel and Microsoft Outlook skills

Solid technical understanding of the following: Network monitoring tools, Wireless access point configuration and setup, Network security and anti-virus tools, Firewalls, Microsoft server software, VPNs, AV/Endpoint Detect and Respond tools

Outstanding problem solving and analytical skills

Excellent communication and interpersonal skills

Openness and desire to learn new technologies as the companies' technology infrastructure evolves over time

Associates Degree in Computer Science/Cybersecurity or equivalent work experience

Benefits

Paid holidays and vacation time

Health Benefits Package

Ancillary benefits—Life insurance, Long Term Disability, FSA, and Dependent Spending care

401K

Opportunity for growth

Company

Pritchard Industries

Pritchard Industries is a building services company provides cleaning services for commercial office buildings and corporate facilities.

Founded in 1986

New York, New York, USA

10001+ employees

https://www.pritchardindustries.com/

H1B Sponsorship

Pritchard Industries has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (1)