Bilingual Customer Service Representative jobs in United States
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Mpower Direct LLC ยท 1 day ago

Bilingual Customer Service Representative

positionBrooklyn, NY
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$21/hr - $22/hr

MPower Direct is a leading provider of solar energy solutions, committed to promoting sustainability and renewable energy adoption. They are seeking a Bilingual Solar Customer Service Support Specialist to provide exceptional service to clients, addressing inquiries related to solar energy systems and educating customers on product benefits.

EnergyRenewable EnergySemiconductor

Responsibilities

Provide exceptional customer service and support to clients
Address customer inquiries, concerns, and technical issues related to solar energy systems, including installation, operation, billing, incentives and maintenance
Troubleshoot and resolve customer issues promptly and effectively, escalating complex issues to the appropriate departments when necessary
Educate customers on the benefits of solar energy and our products and services, offering tailored solutions to meet their needs
Maintain accurate and detailed records of customer interactions and transactions in the CRM system
Collaborate with cross-functional teams, including sales, operations, compliance and technical support, to ensure seamless customer experiences

Qualification

Bilingual (English/Spanish)Customer service experienceSolar energy knowledgeCommunication skillsExcel proficiencyWord proficiencyOutlook proficiencyEmpathyInterpersonal skills

Required

Fluency in both English and Spanish both written and oral
Previous experience in customer service or sales, preferably in the solar energy industry, is highly desirable
Strong communication and interpersonal skills, with the ability to empathize with customers and resolve issues diplomatically
Utilizing empathy and soft skills to de-escalate highly emotional situations to ensure a quality customer interaction
Thorough knowledge of all functionalities of Excel, Word, & Outlook

Benefits

Comprehensive health and dental insurance
Paid Time Off (PTO)
401k Plan
Career development opportunities
Dental insurance
Health insurance

Company

Mpower Direct LLC

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MPower Direct is the sales arm for Mpower Energy and one of the fastest-growing direct sales firms on the east coast.
location
Brooklyn, New York, USA
people-size51-200 employees
web-link
https://mpowerdirect.com/

Funding

Current Stage
Growth Stage
Company data provided by crunchbase