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First Commerce Credit Union · 1 day ago

Financial Services Officer

Tallahassee, FL

Full-time

Onsite

Entry Level

1+ years exp

First Commerce Credit Union is dedicated to empowering generations and transforming communities through remarkable member service. The Financial Services Officer plays a crucial role in building strong member relationships, originating consumer loans, and promoting credit union products and services.

BankingFinancial ServicesNon Profit

Responsibilities

Drive sales and success through service. Ensure a positive member experience and achieve sales and referral goals through an expanded product set that includes banking, insurance and investment products

Build a book of business by proactively seek ways to develop and expand relationships in order to contribute towards financial center and own success

Maximize personal productivity by utilizing dedication and drive, insightful listening skills, attention to detail, and adaptability to achieve all levels of member, financial center and personal goals

Experience continual opportunities to expand your financial acumen, sales expertise, interpersonal skills, and more

Performs all duties of Member Service Representative

Interviews loan applicants obtaining the required information, explaining loan options, interest rates, terms, and collateral requirements including ancillary products

Using credit approval guidelines, approves or denies and disburses loans by correctly applying and analyzing credit information while adhering to loan policy

Obtains all documentation required for loan, including requirements for approval

Responds in a consistently courteous and professional manner to inquiries from members and potential members including information related to pending loan requests, current loan rates, terms, and related information

Assists in servicing credit union loans by processing payoff requests, extensions, revolving credit advances, lien satisfactions, loan file correction and adjustments

Balances loan disbursements, transfers and other transactions including GL clearings with data processing totals each day

Continually increases subject matter and product knowledge to successfully explain, refer, originate and complete any product offered by the credit union

Facilitates members' use of self-service solutions to enhance their experience and maintain financial center operating efficiency

Performs job duties in accordance with policies established by the Board of Directors under the rules and regulations set by the National Credit Union Administration, the State of Florida, and any applicable State laws for financial centers located in other States

Complies with Reg E, BSA, OFAC, and CIP requirements such as reporting suspicious or unusual activity to manager

Fully supports in actions and words First Commerce's Vision, Mission, Core Values, and Service Standards

Attends meetings timely and as required; reports to work as scheduled and adheres to First Commerce's dress code

Performs other duties as assigned

Qualification

Loan originationCredit analysisCross-sellingMember serviceInterpersonal skillsCommunication skillsAttention to detailAdaptability

Required

Knowledge of credit union deposit and loan products and services to include mortgages as well as ability to promote and cross-sell

Superior communication and interpersonal skills in order to conduct consistently professional and productive interviews with loan applicants which may involve recommending alternatives when credit analysis reveals ineligibility for a loan

Ability to provide consistently courteous and positive member service

Must be able to work a flexible schedule Monday - Friday

A minimum of a high school diploma or equivalent

A minimum of 1+ years of full time or equivalent loan servicing, including processing or collections, or 1+ years of Financial Services Representative I

New account experience involving cross-selling of products or 1+ years of loan origination experience may be substituted