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Unchained · 19 hours ago

Junior Onboarding Analyst

Austin, TX

Full-time

Hybrid

Entry Level

1+ years exp

Unchained offers a suite of bitcoin financial services built on top of a unique collaborative custody model. The Junior Onboarding Analyst plays a key role in delivering a seamless, compliant, and efficient client onboarding experience by reviewing applications, validating documentation, and ensuring adherence to internal policies and regulatory requirements.

BitcoinBlockchainCryptocurrencyFinancial ServicesFinTech

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Follow established onboarding workflows, checklists, and standard operating procedures (SOPs) to review new client applications and perform know-your-customer (KYC) reviews

Validate required documentation (e.g., identity, entity, or supporting materials) against onboarding requirements

Identify discrepancies, missing information, or potential risk indicators and escalate issues appropriately

Communicate professionally and clearly with clients regarding onboarding requirements and next steps

Request additional information or clarification in a courteous, consistent, and compliant manner

Manage multiple onboarding cases while maintaining responsiveness and accuracy

Maintain organized records to support auditability and quality assurance

Incorporate feedback to continuously improve accuracy and efficiency

Qualification

KYC complianceAML standardsDocumentation validationClient communicationProcess-drivenTask managementDetail-orientedFeedback incorporationWritten communicationVerbal communication