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Saco & Biddeford Savings Institution · 1 day ago

Payment Operations Team Lead

Saco,ME,US

Full-time

Onsite

Senior Level, Lead/Staff

5+ years exp

Saco & Biddeford Savings Institution is seeking a Payment Operations Team Lead to oversee daily payment processing functions and ensure compliance with regulations. The role involves leading process improvement initiatives, providing guidance to staff, and collaborating with various departments to meet customer needs.

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Responsibilities

Weekly scheduling of staff functions, assigning daily processes of the wire and payment operations functions to ensure timely and accurate processing of all transactions

Complies with federal and state banking regulations, as well as with all bank and department policies and procedures

Processing and reviewing incoming and outgoing wire requests

Verifies and performs quality control of department tasks

Collaborate with Accounting in monitoring, planning, testing, and approving all implementation changes and updates to FedLine, KeyNavigator and ACBB platforms, as well as documenting and communicating process changes to team members

Creates and provides Accounting with quarterly Remittance Transfer reports necessary for FDIC reporting

Assists the Accounting Department in clearing any unreconciled items with our Due to Due from banks

Monitors Fedline and communicates any relevant notifications to appropriate departments

Processes monthly miscellaneous Bank payments, including monthly Employee benefits billing, quarterly FDIC premium payments and Annual ME Financial payments

Process ACH files received from the Federal Reserve

Processing non-posted items and Notifications of Change received with the ACH files

Responsible for Check and ACH return items

Research and process all Social Security and Civil Reclamation requests, and Notifications of Death

Processes customer auto enrollments for Social Security benefits

Performs daily Day 2 Processing tasks such as Adjustments, Non-Post, Overdrafts, and Incoming Returns

Participates in testing of Payment Operations business processes on the core banking system during annual software releases and new product development as needed

Participates in departmental audits and examinations

Performs other miscellaneous duties or special assignments as required or assigned

Performs research for all court ordered subpoenas

Provides support and interacts with Digital Banking in relation to wire and ACH processing

Serves on various committees as assigned

Attends all required meetings and completes regulatory required training

Lead with a “people-first” mindset—supervising, mentoring, and supporting the Payment Operations team in ways that promote growth, well-being, and belonging

Prioritize coaching over command, and clarity over control—empowering team members to develop their skills, take ownership, and align with the bank’s purpose

Celebrate achievements, both big and small, and create space for individuals to feel seen, heard, and valued

Foster a collaborative, psychologically safe environment that embraces diversity of thought, continuous feedback, and personal accountability

Lead by example with authenticity, humility, and care—ensuring every interaction reflects the bank’s culture and commitment to people

Act as a coach, mentor, and champion for the IT team, fostering a supportive and inclusive culture where individuals are recognized, challenged, and developed

Model the bank’s values through compassionate directness, active listening, and transparent communication

Recognize and celebrate contributions, ensuring that employees feel valued and aligned with the bank’s mission

Encourage open dialogue, feedback, and continuous personal and professional growth

Serve as a steward of the bank’s most important asset—its people—by cultivating an environment of trust, accountability, and respect

Build cross-functional relationships that strengthen collaboration and shared success throughout the organization

Qualification

Payment systems knowledgeLeadership skillsProblem-solving skillsMicrosoft Office proficiencyPayment operations experienceInterpersonal skillsTime managementOrganizational skills