Service Engineer, PSO, Amazon Prime Air, Amazon Prime Air jobs in United States
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Amazon · 1 day ago

Service Engineer, PSO, Amazon Prime Air, Amazon Prime Air

positionSeattle, Washington, USA
timeFull-time
remoteOnsite
seniorityMid Level
money$116K/yr - $201K/yr

Amazon is a leading technology company committed to innovation and customer satisfaction. They are seeking a Product Support Engineering (PSO) Service Engineer to drive hardware and software development and enhance reliability within their drone delivery operations.

Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
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H1B Sponsor Likelynote

Responsibilities

Investigate drone system performance for anomalies, deliver solutions to operations and maintenance team escalations
Lead cross-functional system investigations with engineering, maintenance, and operations teams to optimize drone system performance metrics, and drive improvements
Drive continuous improvement initiatives using data-driven insights to establish benchmark standards and reduce operational burdens
Develop and maintain documentation for technical procedures
Deliver measurable system behavior improvements based on data analysis that impacts customer experience, proactively engaging stakeholders to advocate for customers
Communicate effectively across all organizational levels, presenting strategies and results to senior leadership and operational partners

Qualification

STEM degreeTechnical collaborationData analysisCross-functional engineeringTechnical communicationDocumentation skills

Required

Bachelor's degree in a STEM discipline
Experience participating in or leading technical collaborations and creating alignment across diverse groups (e.g., hardware engineering, software engineering, program management)

Preferred

Experience analyzing dependencies, tradeoffs, and sensitivities across multi-disciplinary systems

Benefits

Equity
Sign-on payments
Full range of medical, financial, and/or other benefits

Company

Amazon

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Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
dateFounded in 1994
location
Seattle, Washington, USA
people-size10001+ employees
web-link
https://amazon.com

H1B Sponsorship

Amazon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)

Funding

Current Stage
Public Company
Total Funding
$8.11B
Key Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO

Leadership Team

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Douglas J. Herrington
CEO, Worldwide Amazon Stores
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Werner Vogels
VP & CTO
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