Service Scheduling & Support Supervisor jobs in United States
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CTI - Gas Detection Specialists ยท 23 hours ago

Service Scheduling & Support Supervisor

positionColumbia, MO
timeFull-time
remoteOnsite
seniorityMid Level

CTI - Gas Detection Specialists is seeking a Service Scheduling & Support Supervisor to lead a team in coordinating service operations. This hands-on role involves overseeing scheduling, team workflows, and customer support to ensure high-quality service delivery across a nationwide field service team.

IndustrialIndustrial ManufacturingManufacturing
Hiring Manager
Rachel Ballew
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Responsibilities

Lead, train, and supervise Scheduling Coordinators and Service Support Specialists
Oversee daily scheduling, routing, and technician calendar management for a nationwide operation
Optimize routing and logistics for multi-state technician coverage
Serve as an escalation point for complex customer issues and service concerns
Partner with leadership to identify and resolve scheduling, process, and operational challenges
Support contractor coordination, documentation, and compliance (SOWs, SOPs, AARs, COIs)
Ensure accurate customer communication, service confirmations, and technician notes
Maintain confidentiality and support safety and compliance initiatives

Qualification

Salesforce Field ServiceField service schedulingCustomer service experienceCRM systems proficiencyLeadership skillsOrganizational skillsCommunication skillsProblem-solving skillsAttention to detail

Required

High school diploma or equivalent (required)
Customer service and customer relations experience
Experience with Salesforce Field Service or similar field service management systems
Experience working with field service scheduling, routing, and logistics for high-volume, multi-state operations or similar field service logistical support
Communication, organizational, and leadership skills
Proficient with CRM systems and standard business software
Ability to work independently in a fast-paced environment
Strong attention to detail and problem-solving skills
Willingness to travel as needed

Preferred

Associate's degree (preferred)

Company

CTI - Gas Detection Specialists

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CTI is a leading manufacturer of gas detection equipment for industrial facilities.
dateFounded in 2003
location
Columbia, Maryland, USA
people-size51-200 employees
web-link
https://ctigas.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Joel EuDaly
Chief Operating Officer
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Rachel Ballew
Human Resources Business Partner
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Company data provided by crunchbase