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County of San Mateo · 16 hours ago

IS Manager II - Desktop & A/V Support

San Mateo County, CA

Full-time

Onsite

Mid, Senior Level

$163K/yr - $203K/yr

3+ years exp

The County of San Mateo's Technology Services Department is seeking an IS Manager II to oversee its Desktop Support and A/V Teams. The role involves planning, coordinating, and implementing Countywide technology services, managing staff, and ensuring effective service delivery.

AssociationGovernmentHealth CareNon Profit

H1B Sponsor Likely

Responsibilities

Plan, direct, monitor and evaluate the effectiveness of a comprehensive Countywide technology services programs or policy, including needs assessment, service delivery design and planning, implementation, evaluation and regulatory enforcement

Direct, supervise, evaluate and counsel assigned staff in the development of programming and systems solutions to customer needs

Assist in the preparation, administration, review and evaluation of the program budget

Direct, coordinate, and participate in the development and implementation of program goals, objectives, policies, procedures and priorities that balance both customer needs and professional standards and practices

Act as liaison between technology services management team, senior level management, and program staff to ensure that all appropriate policies and guidelines are followed

Maintain an effective working relationship with a variety of public and private organizations, including other department staff, County departments and agencies; consult with other managers on relevant program issues, develop alternative strategies for dealing with technology system needs and assist in the implementation of solutions as necessary

Consult with other internal program managers on relevant program issues; develop alternative strategies for dealing with departmental needs and assist in the implementation of solutions as necessary

Conduct or participate in negotiating contracts with outside vendors, consultants or organizations; monitor and evaluate fiscal and legal liability of same

Prepare, administer and monitor project budget to ensure the accomplishment of program and service objectives within budget restrictions

Coordinate and direct each project phase: feasibility, requirement definition, detail design, programming and testing, implementation and maintenance for medium to large scale projects, and may serve as project manager for designated projects

Confer with technology services management and departmental user staff regarding project status; provide regular project status reports

Assist user departments to formulate automation options and long-term strategies to meet their technology requirements

Assign project work units and follow up to insure completion

Develop, maintain and implement project plans

Ensure that project issues tracking, issue resolution and change control procedure are defined and implemented

Provide highly complex staff assistance to senior level management and other departments

Prepare detailed written reports, policies, procedures and contracts

Setting and tracking individual goals and accomplishments

Ensuring performance metrics are met

Perform related duties as assigned

Qualification

Microsoft System Center Configuration ManagerInTune endpoint managementProgram managementAudio/Visual equipment knowledgeProject managementBusiness acumenOrganizational skillsInterpersonal skillsWritten communicationVerbal communication

Required

Extensive experience of Microsoft System Center Configuration Manager

Knowledge of InTune endpoint management support

Basic concepts of Audio/Visual equipment

Principals of patching

Industry best practices for computer support in an enterprise environment

Proven track record of developing and implementing programs, program goals, objectives, policies and priorities

Experience or knowledge of navigating in a public sector work environment

Excellent business and political acumen to successfully execute objectives

Proven track record managing multiple priorities and deadlines, teams, and projects

Ability to manage the intricacies of all phases of the hardware lifecycle to support County departments

Self-starter who is responsible for ensuring all work duties are being assigned, tracked, and completed on time and on budget with error free accuracy

Adaptable to change with strong organizational and people skills

Ability to establish strong working and interpersonal relationships

Proven ability to lead, motivate, and coach others

Excellent written and verbal communication skills

Advanced principles and practices of program management, including planning, implementation and evaluation

Job planning and prioritizing techniques

Information management platforms and systems

Principles and techniques of advanced systems analysis and design

Supervisory principles and practices, including work planning and evaluation, project management, scheduling and training

Principles of budget preparation and monitoring

Principles of personnel training, supervision and evaluation

Data processing principles, concepts and terminology

Methods and practices of computer system design, programming and implementation

Structuring techniques for efficient program construction and maintenance

Tools and methods used to standardize and facilitate system design and project management

Current technologies for systems design and delivery

Phases of software life cycles

PERT and/or CPM or other project scheduling methodology

Cost estimating and cost/benefit analysis

Principles of personnel training, supervision and evaluation

Plan, organize and coordinate programs and services on a comprehensive, County-wide level to meet customer needs

Coordinate program area activities with other County departments, programs and/or outside agencies

Integrate a variety of activities and services to achieve program goals, objectives and priorities

Work cooperatively with other County departments and public and private organizations

Analyze problems accurately, develop recommendations and take appropriate action to resolve them

Prepare complex and detailed written reports, procedures, grant applications and contracts

Use initiative and sound independent judgement within established procedural guidelines

Maintain accurate records and file

Organize work, set priorities and meet critical deadlines

Establish and maintain effective working relationships with those contacted in the course of the work

Utilize appropriate interpersonal style and methods of communication to gain acceptance, cooperation, or agreement of a plan, activity, and/or program idea

Communicate effectively both orally and in writing

Analyze complex operational, programming and systems problems, evaluate alternatives and reach sound conclusions

Plan, schedule and manage large-scale projects

Identify critical paths and jeopardies

Negotiate agreement between differing individuals and groups of individuals

Supervise, evaluate and train assigned personnel

Three years of increasingly responsible experience in systems development or programming including one year in a project lead capacity

Company

County of San Mateo

Glassdoor3.7

County of San Mateo is a government agency that strives to protect and improve the health, safety and welfare of the community.

Founded in 1856

Redwood City, California, USA

5001-10000 employees

https://www.smcgov.org

H1B Sponsorship

County of San Mateo has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2020 (2)