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Recor Medical · 5 days ago

Senior Customer Support Specialist

Minnesota, United States

Full-time

Onsite

Mid, Senior Level

$64K/yr - $86K/yr

3+ years exp

Recor Medical is pioneering Ultrasound Renal Denervation (uRDN) therapy to treat hypertension. The Senior Customer Support Specialist plays a critical role in delivering exceptional customer service, managing the customer support inbox, processing orders, and ensuring smooth communication with internal and external customers.

Health CareMedicalTherapeutics

Responsibilities

Triaging the customer support inbox, ensuring prompt reply to customer queries via email, live chat, and phone

Immediately escalating serious complaints or issues to management

Complete ownership of Field Inventory management

Processing customer orders accurately and efficiently

Maintain and update data in CRM and ERP systems

Answering incoming calls via the CS call queue

Coordinate Vendor onboarding for new customers

Liaising with colleagues or managers to find the best solutions to customers’ issues

Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible

Maintaining a polite, helpful, and professional manner at all times

Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved

Familiarizing yourself with new products and services as they are introduced

Attending workshops and meetings as required

Providing training to new customer service agents

Respecting client confidentiality at all times

Qualification

Medical Device Customer ServiceField Inventory ManagementQADNetSuite ERPSalesforceSDFC Service CloudAnalytical AbilitiesProblem SolvingVerbal CommunicationWritten CommunicationAttention to Detail