Support and Customer Success Specialist jobs in United States
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Social Assurance · 2 days ago

Support and Customer Success Specialist

positionLincoln, NE
timeFull-time
remoteHybrid
seniorityEntry Level
date1+ years exp

Social Assurance is a SaaS company providing marketing and community engagement software. The Support and Customer Success Specialist will manage software support requests, respond to customer inquiries, troubleshoot issues, and assist clients with software solutions.

BankingComplianceEducationGovernmentGovTechPublic SafetySecondary EducationSocial MediaSoftwareUnified Communications

Responsibilities

Respond to customer inquiries via email, chat, and phone
Identify and escalate critical issues to appropriate departments for resolution
Troubleshoot software issues and provide solutions
Assist customers in navigating our software solutions
Follow up with customers to ensure their issues have been resolved to their satisfaction
Help to test new software product releases and provide feedback
Set up and train new clients on our software
Aid in managing our customer support center
Document customer inquiries and solutions

Qualification

Customer serviceTechnical supportProblem-solvingMicrosoft OfficeCRM softwareCommunicationOrganizational skillsAttention to detail

Required

High school diploma or equivalent; college degree preferred
1-2 years of customer service or technical support experience, preferably in a support desk environment
Excellent communication skills, both written and verbal
Strong problem-solving skills and ability to think creatively to resolve customer issues
Ability to multitask and prioritize effectively in a fast-paced environment
Proficiency in Microsoft Office and experience with CRM and/or ticketing software
Strong attention to detail and organizational skills
Ability to relocate to Lincoln, NE 68508 before starting work

Preferred

Customer service: 1 year

Benefits

401(k)
401(k) 3% Match
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Paid training
Parental leave
Vision insurance
Volunteer time off
Work from home

Company

Social Assurance

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Social Assurance builds engagement, communications, and compliance software for industries subject to complex regulatory oversight.
dateFounded in 2011
location
Lincoln, Nebraska, USA
people-size11-50 employees
web-link
http://socialassurance.com

Funding

Current Stage
Early Stage

Leadership Team

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Ben Pankonin
CEO / Co-Founder
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Matt Secoske
Co-Founder and CTO
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Recent News

PR Newswire
Class Intercom Announces New AI-Powered Survey & Engagement Suite for Schools
2025-12-18
Silicon Prairie News
Social Assurance makes its first-ever acquisition — a civic tech company with deep Nebraska roots
2025-11-26
Venture Capital
Class Intercom Unveils New Survey and Engagement Features After MindMixer Acquisition
2025-11-01
Company data provided by crunchbase