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Teton · 4 days ago

Director of Customer Success, US

United States

Contract

Onsite

Director/Executive

7+ years exp

Teton.ai is building the foundational data layer for point of care using real-time, multimodal AI. The Director of Customer Success, US is responsible for customer retention, delivery quality, and customer outcomes, focusing on building scalable systems and developing a high-performing team.

Artificial Intelligence (AI)Health CareInformation TechnologySoftware

Responsibilities

Own customer retention and overall health across all US accounts

Own 1-2 high priority accounts in the first 6 months

Lead and manage the US Customer Success team, including hiring, onboarding, performance management, and career development

Own go live readiness and implementation quality for all US customers

Establish and run the operating cadence for US Customer Success, including metrics, reviews, and escalation paths

Act as the executive escalation point for customer issues and cross functional blockers

Partner closely with Account Management to support expansion readiness and customer outcomes

Drive consistency and quality across pilots, implementations, onboarding, and ongoing adoption

Build and maintain Customer Success playbooks, processes, and tooling in partnership with Customer Growth leadership

Collaborate with Product, Engineering, and Deployment to surface customer insights and improve delivery at scale

Provide clear visibility into customer performance, risks, and trends through reporting and metrics

Travel as needed to customer sites to support key accounts and critical moments in the customer lifecycle

Qualification

Customer Success leadershipSaaS experienceHealthcare technology experienceProcess buildingStakeholder managementSystems thinkingFast growth adaptabilityTravel willingness