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Bradford Health Services · 1 day ago

Patient Financial Services Representative

Louisville, TN

Part-time

Onsite

New Grad, Entry Level

Bradford Health Services is a certified Great Place To Work® committed to exceptional patient care and a supportive workplace. The Patient Financial Services Representative is responsible for managing patient accounts, assisting with billing inquiries, and facilitating payment processes to enhance patient satisfaction and maintain accurate financial records.

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Responsibilities

Respond promptly and professionally to patient inquiries regarding billing statements, insurance coverage, and payment options

Verify patient insurance information and eligibility to ensure accurate billing and reimbursement

Assist patients in setting up payment plans and provide guidance on financial assistance programs when applicable

Collaborate with internal departments such as billing, coding, and insurance to resolve account discrepancies and denials

Maintain detailed and accurate records of patient interactions, payments, and account adjustments in compliance with healthcare regulations

Qualification

Medical billing experienceEHR systems proficiencyInsurance terminology knowledgeHealthcare compliance knowledgeAnalytical skillsMedical billing certificationCustomer service skillsBilingual abilitiesCommunication skills

Required

High school diploma or equivalent required; associate degree or higher preferred

Previous experience in patient financial services, medical billing, or a related healthcare administrative role

Strong understanding of medical insurance terminology, billing processes, and healthcare regulations

Proficiency with electronic health record (EHR) systems and billing software

Excellent communication and customer service skills

Preferred

Certification in medical billing or coding (e.g., Certified Professional Biller or Certified Coding Specialist)

Experience working with multiple insurance providers and familiarity with Medicare and Medicaid billing

Knowledge of healthcare compliance standards such as HIPAA

Bilingual abilities to assist a diverse patient population

Demonstrated ability to handle sensitive financial information with discretion and professionalism

Benefits

Medical Coverage – Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits.

Expanded Coverage – Options for domestic partners and a wider network of in-network providers.

Mental Health Support – Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching.

Voluntary Coverages – Pet insurance, home and auto insurance, family legal services, and more.

Student Loan Repayment – Available for nurses and therapists.

Retirement Benefits – 401(k) plan through Voya to help employees plan for the future.

Generous PTO – A robust paid time off policy to support work-life balance.

Voluntary Benefits for Part-Time Employees – Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week.