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Idaho Housing and Finance Association · 1 week ago

Bilingual Early-Stage Mortgage Collections Representative (Spanish)

Boise,ID,US

Full-time

Onsite

Entry Level

1+ years exp

Idaho Housing and Finance Association is dedicated to improving lives and strengthening Idaho communities. They are seeking a customer-focused individual to join their team as a Bilingual Early Stage Loan Counselor (Spanish) to provide exceptional customer service to borrowers who are past due on their home loan payments and help them achieve financial capacity and continued homeownership.

FinanceFinancial ServicesNon ProfitReal Estate

Responsibilities

Engage with borrowers through phone calls, providing personalized support and guidance to prevent mortgage delinquency

Negotiate payment arrangements and follow up on returned payments to keep borrowers on track

Educate and counsel borrowers on financial options and resources

Administer early stage account collections and ensure compliance with regulatory requirements

Stay up-to-date on industry regulations, including FDCPA, RESPA, and FCRA

Identify borrowers for home retention programs and schedule property inspections to assess condition

Resolve delinquency through collection efforts and borrower assistance programs

Work in a team environment to meet and exceed performance metrics

Other duties as assigned

Qualification

Mortgage collections experienceRegulationsFluent in SpanishAnalytical skillsVerbal communicationOrganizational skillsCritical thinkingAttention to detailSelf-motivated

Required

Must be fluent in Spanish

Strong verbal communication skills and the ability to build trust with borrowers over the phone

Excellent organizational and critical thinking skills to prioritize tasks and meet deadlines in a fast-paced call center environment

Self-motivated with a sense of urgency and a passion for helping others

Ability to handle multiple tasks with high attention to detail and analytical skills to maximize results

1 to 3 years of experience in mortgage collections, loan processing, loan closing, or loan servicing (or a combination of education and experience in related fields)

Comfortable working in a call center environment with both inbound and outbound calls

Knowledge of mortgage industry regulations and compliance