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Rivalry · 2 days ago

Customer Success Advocate (Remote, Philippines)

United States

Full-time

Remote

New Grad, Entry Level

Rivalry is an esports/sports betting and entertainment startup focused on delivering the best customer experience in the betting and gaming space. The Customer Success Advocate will provide top-quality support to a global user base, understand customer needs, promote Rivalry products, and collaborate with various departments to resolve customer issues.

eSportsGamblingGaming

Responsibilities

Deliver memorable customer support, in any language - Rivalry's user-base is global and multilingual, you will be expected to provide top quality support to all of our global customers. You can always use a translation tool to chat with our customers where needed

Work towards understanding the needs of our customers and have some underlying knowledge of iGaming, traditional sports, esports, Web3 and crypto

Promote relevant Rivalry products and features based on user needs and interactions

Collaborate with multiple departments and the rest of the team to make sure any customer issues are diagnosed and resolved ASAP

You will deliver feedback to our Product, Payments and Marketing teams

You will escalate customer issues with relevant details using the proper channels

Create content for our customers in the form of articles and automated workflows

Work in a regulated environment - Rivalry operates in a highly regulated space. All staff will need to build an understanding of these regulations and keep up to date with changes that affect your workflows. Don’t worry, we’ll help with all of that with top-class training

Improvise, adapt, overcome - You will need to be constantly learning, growing and developing skills to make you rock your work

Be a self-starter, your best self and become part of the team and the culture

We know life isn’t always 9–5—and our customers aren’t either. You’ll have flexibility in your schedule to support work-life balance, as long as team coverage and customer needs are met. You can request or swap shifts when needed