Sky Systems, Inc. (SkySys) ยท 4 months ago
AV Technician and Webcast Support Specialist
East Hanover, NJ
Full-time
Hybrid
New Grad, Entry LevelSky Systems, Inc. is a company seeking an AV Technician and Webcast Support Specialist to provide support for on-site, hybrid, and virtual meetings. The role involves managing AV services and webcasting events, ensuring compliance with safety guidelines, and providing exceptional customer service.
Information Technology
Responsibilities
Provide start-up and dedicated support for on-site, hybrid, and virtual meetings
Provide end-user support on the operation and use of collaboration technologies
Coordinate with service providers and other teams to ensure all end-user requirements are met for supported meetings
Regular AV and videoconferencing room checks, certifications, and preventative maintenance in accordance with established standards. This includes but is not limited to basic troubleshooting and system fault isolation, projector lamp changes, filter cleaning, software updates, break/fix, de-installation, reinstallation, etc
Provide direct assistance and training to end users in the operation of AV systems and collaboration technologies
Perform administrative tasks such as completing service tickets, maintaining the active status of requests and incidents, and maintaining associated records in all cases based on SOPs
Always ensure compliance with all Customer safety and procedural guidelines
Track all maintenance activities from start to finish with proper documentation
Create, schedule, and manage webcasting events for the US, Canada, Central America, South America, and Australia
Provide start-up or dedicated support for webcasting events
Create and maintain documentation for the service in partnership with the global resolver and management teams
Coordinate updates to relevant end user interfaces & tools to ensure continued end user experience workflows
Coordinate with webcasting services vendors / account managers and support teams to get information, escalate issues, troubleshoot client problems, and ensure Client' webcasting services run per SLA
Attend & contribute to regular calls for the Americas and EMEA resolver teams with the objective of coordinating on-going projects, helping complete open tasks, and ensure end-to-end service alignment
Coordinate and facilitate additional services that are associated with webcasting solutions
Provide periodic and ad hoc reporting for the supported services
Be prepared to work a flexible schedule as required, which may include weekends and evenings
Be available for travel to remote sites outside of the East Hanover location, which may include out-of-state travel
Provide support for meetings occurring in various locations such as hotels
Qualification
Required
Provide start-up and dedicated support for on-site, hybrid, and virtual meetings
Provide end-user support on the operation and use of collaboration technologies
Coordinate with service providers and other teams to ensure all end-user requirements are met for supported meetings
Regular AV and videoconferencing room checks, certifications, and preventative maintenance in accordance with established standards
Basic troubleshooting and system fault isolation, projector lamp changes, filter cleaning, software updates, break/fix, de-installation, reinstallation, etc
Provide direct assistance and training to end users in the operation of AV systems and collaboration technologies
Perform administrative tasks such as completing service tickets, maintaining the active status of requests and incidents, and maintaining associated records in all cases based on SOPs
Ensure compliance with all Customer safety and procedural guidelines
Track all maintenance activities from start to finish with proper documentation
Create, schedule, and manage webcasting events for the US, Canada, Central America, South America, and Australia
Provide start-up or dedicated support for webcasting events
Create and maintain documentation for the service in partnership with the global resolver and management teams
Coordinate updates to relevant end user interfaces & tools to ensure continued end user experience workflows
Coordinate with webcasting services vendors / account managers and support teams to get information, escalate issues, troubleshoot client problems, and ensure Client' webcasting services run per SLA
Attend & contribute to regular calls for the Americas and EMEA resolver teams
Coordinate and facilitate additional services that are associated with webcasting solutions
Provide periodic and ad hoc reporting for the supported services
Be prepared to work a flexible schedule as required, which may include weekends and evenings
Be available for travel to remote sites outside of the East Hanover location, which may include out-of-state travel
Provide support for meetings occurring in various locations such as hotels
High level of technical proficiency
Excellent problem-solving skills
Strong commitment to providing exceptional customer service
Team player who is willing to go the extra mile to ensure the success of every event
Preferred
Experience in a similar role
Company
Sky Systems, Inc. (SkySys)
SkySys is a technology, engineering consulting and services company that provides Staffing, Managed, and Professional Services for clients globally ranging from 25 to 250,000+ employees.
Founded in 2011
201-500 employees
H1B Sponsorship
Sky Systems, Inc. (SkySys) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2023 (9)
2022 (9)
2021 (5)
2020 (12)
Funding
Current Stage
Growth StageLeadership Team
Shehryaar Ahmed
Sr. IT Technical Recruiter/Talent Acquisition Partner
Company data provided by crunchbase