BOLD Integrated Payments ยท 20 hours ago
Risk & Compliance Inquiry Specialist
Sandy Springs, GA
Full-time
Hybrid
Mid LevelBold Integrated Payments is seeking a Risk & Compliance Inquiry Specialist responsible for acting as lead when requesting information and documentation for Risk inquiries coming from our processors. This role serves as the main point of contact for funding holds, bank account money transfer rejections, and transaction parameter exceptions that generate risk reviews for all merchants.
CommercialFinancial ServicesPaymentsSoftware
No H1B
Responsibilities
Communicate with partners to collect banking verification documentation to remove funding holds for bank account rejections
Utilize proprietary systems to identify, monitor progress to resolution, and work with clients and vendors directly to resolve interruptions to funding
Mitigate financial loss during fraudulent events that compromise merchant accounts
Confirm transaction parameter exceptions and follow internal processes to resolve rejected batches
Assist with reconciliations after funding holds to provide clarity to our clients
Ensure compliance with and enforcement of company, processor, and card brand policies and procedures
Educate our partners about the reasoning behind risk reviews and funding holds
Advocate for our partners and represent their interests to third-party vendors by presenting the business or transactional information associated with risk reviews in the best possible light
Assist with large departmental projects that come through from our partnering processors
Qualification
Required
Excellent verbal and written communication
Proficient/excellent attention to detail
Ability to maintain composure in high-pressure situations
Tenacity to carry out situations to the end, especially if they require multiple levels of completion
Dedication to educate during times of high tension
Effective time management
Refined sense of urgency when dealing with time-sensitive situations
Understanding of the merchant processing industry
Understanding of risk & compliance situations
Proficiency in Excel workbooks
Preferred
Experience using Salesforce
Benefits
Competitive base salaries
Unlimited vacation policy (with manager approval), plus 7 major holidays
Fully covered Employee-only coverage for medical, dental and vision insurance
401(k) program with available company match
Robust supplemental insurance offerings - life insurance, disability benefit, & even discounts on pet insurance!
Flexible Spending Account (FSA) and Health Savings Account (HSA) availability
Marketplace Care Teams to provide emotional and spiritual support for our employees
Employee Assistance Program, Caregiver Support Program, & an Adoption Assistance Program
Career development and training opportunities
Company
BOLD Integrated Payments
BOLD Integrated Payments is a software application that specializes in credit card processing, reporting, and payment solutions.
Founded in 2007
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
G
Gary Liu
President ISV/VAR Channel
Sophia Alfonso
Director of Special Events and Content Strategy
Company data provided by crunchbase