Blue Compass RV · 17 hours ago
Customer Service Representative Level 1 & 2
Grapevine, TX, 76051, US
Full-time
Onsite
New Grad, Entry Level
0+ years expBlue Compass RV is committed to providing an exceptional RV sales, service, and ownership experience. They are seeking Customer Service Representatives Level 1 and Level 2 to handle inbound and outbound calls, assist customers with inquiries and complaints, and ensure high-quality service while meeting monthly performance goals.
Industrial ManufacturingMachinery Manufacturing
Responsibilities
Support Level I (Light Duty)
When needed White Glove and Member Call back outbound calls
Provide roadside assistance to customers
All duties listed above
Troubleshooting and resolving problems encountered by customers
Keep current on all benefits/training information
Keep current all company and department policies and procedures
Maintaining or exceeding minimum requirements of the MSR Standards of Measurements
Adhere to all company and department policies
Log into Network and e-mail and adhere to equipment policies
Maintain acceptable levels of performance to include but not limited to attendance, adherence, fulfillment, and all other productivity and efficiency targets and objectives
Support safety and ergonomic standards
Acknowledging employee's birthdays and anniversaries
Support your fellow Teammates
Adhere to our Core Values
Other duties as assigned
Qualification
Required
Minimum 6-months of Call Center Support Experience
Excellent Customer Service skills
Good Verbal/ Written communication skills
Good analytical and problem-solving skills
Computer/Keyboard experience and Internet Knowledge
Ability to function in a team environment
Ability to think outside of the box
Mapping with Bing and Google maps and searching skills
Ability to work varied shifts and varied days off as needed
Bilingual- English, French, or Spanish is desirable but not required
High School Diploma or Equivalent
Benefits
Medical, dental, vision, disability, FSAs, and life insurance
Paid Time Off and paid holidays
401K
Pet Insurance
5-day work week
Employee Assistance Program
Training and Development Programs
Legal Coverage
Identity Theft Protection
Referral Program
And so much more…
Company
Blue Compass RV
Blue Compass RV is one of the nation's largest providers of sales, service, and ownership experiences to the RV market.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
John Rizzo
Co-Founder, Executive Vice President, Chief Financial Officer
Recent News
The Journal Record
2022-05-27
2022-05-14
Company data provided by crunchbase