Toyota Financial Services Corporation · 21 hours ago
Customer Care Advocate
Plano, Texas
Full-time
Hybrid
New Grad, Entry LevelToyota Financial Services Corporation is part of Toyota, focused on enhancing lives through innovative financial solutions. They are seeking a Customer Care Advocate to handle customer inquiries and provide exceptional service while ensuring compliance with established guidelines.
Financial Services
No H1B
Responsibilities
Accountable for accurate and timely handling of all aspects of customer inquiries, account maintenance, and transactions
Respond to communications from customers, dealers, and third parties, primarily via telephone, with some e-mail and written correspondence
Analyze account characteristics and work with customers to resolve their issues, while providing “best in class” customer service
Follow engagement strategy to enhance customer satisfaction and build loyalty to the TFS/LFS and/or Private Label (MFS) brand
Document all activities in a clear and concise manner utilizing the appropriate systems in accordance with established procedures
Keep abreast of changes in policy and procedures to ensure compliance with high-risk processes
Qualification
Required
HS Diploma or GED
Focus one's actions and decisions on timely and accurate responses to customers
Listens actively and remains engaged
Has excellent verbal communication and interpersonal skills
Strong ability to apply lessons learned from past experiences and work through complex changes/situations in a consistently evolving work environment
Must have customer service experience via phone or front facing customers
Preferred
College degree or equivalent work experience preferred
Experience working in a contact center (call center)
Benefits
A work environment built on teamwork, flexibility and respect
Professional growth and development programs to help advance your career, as well as tuition reimbursement
Team Member Vehicle Purchase Discount
Toyota Team Member Lease Vehicle Program (if applicable)
Comprehensive health care and wellness plans for your entire family
Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
Paid holidays and paid time off
Referral services related to prenatal services, adoption, childcare, schools and more
Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
Relocation assistance (if applicable)
Company
Toyota Financial Services Corporation
Toyota Financial Services Corporation is made up of affiliates in more than 35 countries/locations.
Founded in 2000
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Brajesh Kumar
Chief Technology Officer
Kris Pritchard
Vice President & Chief Risk Officer
Company data provided by crunchbase