United Way Miami · 1 day ago
Help Desk Technician
Miami,FL,US
Full-time
Onsite
Entry Level
$18.54/hr - $20.60/hr
1+ years expUnited Way Miami is dedicated to tackling complex issues and making a difference in the community. They are seeking a Help Desk Technician to provide technology support to all staff, manage equipment inventory, and assist with audio-visual and telecommunications needs.
Non-profit Organization Management
Responsibilities
Provided desk-side and remote technical support to United Way and managed site staff; diagnosed and troubleshoot issues
Responsibilities include resetting passwords, unlocking user accounts, resolving network connectivity issues, installing peripheral devices, and setting up laptops and other mobile devices
Troubleshoot problem areas in a timely and accurate fashion; escalate issues to Manage IT Support (MITS) vendor as needed
Conduct the new hire technology overview training and basic application training as needed
Managed internal help desk ticket system and co-managed ticket system
Provide excellent customer service by following up with staff to ensure tickets are handled promptly
Manage equipment inventory for UW, CFE, EHS, and MU including desktops, mobile devices, printers/copiers
Assist with upgrade projects and schedule changes to minimize disruptions
Organize equipment maintenance and warranty information
Work directly with vendors to troubleshoot and fix hardware and peripheral devices
Managed and supported the audio-visual equipment in Ansin and CFE conference rooms
Coordinate equipment maintenance with vendors and the Campus Operations Manager
Train staff on how to use the equipment for all conference rooms on campus
Create user guides to assist presenters with system setup
Assist internal and external presenters with equipment setup as needed
Responsible for managing user access to our telecommunications system
This includes moves, adds, and changes to user accounts, setting up and managing the auto attendant, call queues, phone sets, and video conferencing protocols
Purchase, configure, and install new equipment
Provide user training and create documentation
Assist with creating and scheduling the simulated cybersecurity phishing emails sent to staff
Review the user list for completion, follow up with staff as needed, and provide a quarterly analysis to management
Qualification
Required
High School diploma or equivalent experience
Prefer at least one year of experience in IT
Experience working with various operating systems, such as Windows 10 and Apple iOS
Intermediate-level Microsoft Office 2019 and Office 365 applications
Excellent communication and customer service skills required
Benefits
Non-Exempt: 2 WKS+ Vacation Paid*
12 Paid Holidays
12 PTO Paid Days
Competitive Health Benefits Package
Wellness Program Reimbursements up to $50/month
Short Term Disability at NO COST
Life Insurance & AD&D 2X Annual Salary at NO COST
Employee Assistance Program
Retirement Plan UP TO 6% Employer Funding
Professional Development Opportunities
Discounted On-Site Early Childhood Care
Tuition Assistance for Early Education Degree
Free Monthly Transit Card
Company
United Way Miami
United Way Miami is a driving force in the community, successfully responding to emerging needs and transforming people’s lives.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Symeria Hudson
President & CEO United Way Miami
Carlos G. Molina
Chief Financial and Administrative Officer
Recent News
Business Journals
2023-03-01
Business Journals
2022-06-27
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