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Republic Bank · 21 hours ago

Technical Support Analyst

Louisville, Kentucky, United States

Full-time

Onsite

Mid Level

3+ years exp

Republic Bank is dedicated to the development and advancement of its associates, offering opportunities for growth within the company. The Technical Support Analyst is responsible for providing technical support for business computing systems and managing computing assets according to business needs.

BankingFinanceFinancial Services

No H1B

Responsibilities

Demonstrate strong internal customer service skills in the context of problem resolution for end users

Provide basic (Tier 1) and advanced (Tier 2) technical support to end users, as appropriate

Support other members of the team and impart knowledge to allow the entire team to grow

Administer OS and Applications on designated servers

Facilitate problem resolution through compliance with established issue reporting and escalation procedures

Ensure accuracy of computing asset inventory

Keeps technical skills current and relevant through use of provided training and development opportunities

Support the goals and services level objectives of the IS department, as well as those of the other technical teams

Ensure the Bank’s computing systems meet business and regulatory requirements for availability, data security, and performance

Comply with established Change Control policies and procedures

Provide leadership in the planning and execution of business technology initiatives

Provides periodic “on call” after-hours or weekend support

Support the disaster recovery and business continuity planning programs

Maintain a working knowledge of compliance requirements affecting your position and area of responsibilities and actively learn new regulations and assist in the implementation, if required

Model and foster behaviors that support the Bank’s values and corporate culture creating an atmosphere of trust, cooperation, accountability, and dedication to the organization

Willingly perform all other duties and projects as assigned

Qualification

Technical support experienceDesktopLaptop imagingTroubleshooting hardware/softwareActive Directory/Group PolicyMicrosoft desktop operating systemsMS Office suiteCustomer service skillsAnalytical skillsTeamworkAttention to detailOrganizational skills