Inside Sales & Customer Support Representative (CSR) jobs in United States
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Hi-Vac Corporation · 19 hours ago

Inside Sales & Customer Support Representative (CSR)

positionMonroe, NC, US
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

Hi-Vac Corporation is seeking an Inside Sales & Customer Support Representative (CSR) to support customer relationships and internal sales activity. This role involves managing inquiries, orders, and service coordination while ensuring a consistent customer experience by working closely with various teams.

CRMInformation Technology
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H1B Sponsor Likelynote

Responsibilities

Serve as a primary contact for customers, handling inbound and outbound communications related to products, services, orders, and scheduling
Conduct regular outbound outreach by assigned region or industry to support customer relationships and business development
Prepare and manage parts orders, equipment quotes, and service documentation
Support site visit coordination and appointments with sales representatives, project managers, and field supervisors
Respond to customer questions and resolve issues or complaints professionally and efficiently
Maintain accurate customer records, job files, and documentation within the CRM system
Identify and correct data discrepancies, including contact information, ownership changes, and duplicate records
Support billing and collections efforts for past-due accounts as needed
Act as a communication bridge between customers, operations, sales, and management to ensure alignment and follow-through

Qualification

Customer service experienceCRM/database systemsMicrosoft Office proficiencyBusiness math skillsCustomer-first approachClear communication skillsOrganizational skillsProblem-solving mindset

Required

High school diploma or GED required
1–2 years of experience in customer service, inside sales, customer success, or a related role; or an equivalent combination of education and experience (bonus points for industrial, manufacturing, construction environment experience)
Ability to read and interpret business documents, technical procedures, and role-related regulatory or compliance materials
Ability to perform basic business math, including percentages, discounts, and simple measurements relevant to quoting and order accuracy
Proficiency with Microsoft Office tools and CRM/database systems

Company

Hi-Vac Corporation

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Hi-Vac Corporation is an environmental services company offering environmental cleanup and maintenance solutions.
dateFounded in 1969
location
Marietta, Ohio, USA
people-size51-200 employees
web-link
http://hi-vac.com

H1B Sponsorship

Hi-Vac Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (2)

Funding

Current Stage
Growth Stage

Leadership Team

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Rudolph John Lehman
CEO
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Company data provided by crunchbase