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Leatherman Tool Group · 1 day ago

IT Operations Specialist

Portland, Oregon, United States

Full-time

Onsite

Mid Level

3+ years exp

Leatherman Tool Group is a company focused on providing high-quality tools and equipment, and they are seeking an IT Operations Specialist to support their enterprise desktop infrastructure and IT hardware budget. The role involves providing first-level support for IT systems, managing help desk operations, and implementing hardware and software projects.

Manufacturing

Responsibilities

Provide software, hardware, and peripheral support to both our on-site employees and remote work employees

Monitor and manage the help desk ticketing system including incident tracking and documenting resolution steps

Field customer requests to identify, research, and implement solutions

Manage the IT hardware budget. Order hardware, software and replacement parts as needed. Work with vendors to verify timely delivery and installation

Onboard and offboard employees

Implement automation of common processes

Install and configure operating system software, new releases, and upgrades. This includes evaluating and installing patches

Coordinate and apply security patches to enterprise systems

Accomplish technology-related projects in tandem with others and independently

Facilitate training sessions in the operation of software and hardware systems

Recommend and implement improvements for Help Desk processes and procedures

Facilitate training sessions for company employees in the operation of software/hardware systems

Manage projects pertaining to company related goals/system upgrades

Qualification

Desktop hardware supportMicrosoft 365 administrationActive Directory administrationPowerShellAzure Active DirectoryCloud ComputingTroubleshootingCustomer focusCommunication skillsCollaboration

Required

Minimum 3 years of desktop hardware and software support experience required

Experience with end user administration of local Microsoft Active Directory domains required

Experience with end user administration tools including Azure Active Directory, MECM, PowerShell, and remote tools such as BeyondTrust Remote Support

Must have strong troubleshooting and decision-making abilities

Preferred

Associates degree in Information Technology preferred

Experience with administration of online Microsoft 365 services including Teams, SharePoint, and Microsoft Admin Center preferred

Basic familiarity with the “x-as-a-service” model administration concepts including Azure Cloud Computing resource management, service administration and process automation

Company

Leatherman Tool Group

Out here in Oregon, we’re used to getting things done—you could call it our pioneering spirit. It’s why Leatherman Tool Group is proud to support U.S.

Founded in 1983

Portland, Oregon, USA

501-1000 employees