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Promanco, Inc · 1 day ago

Inside Sales & Customer Support Representative (CSR)

Monroe, NC, US

Full-time

Onsite

Entry Level

1+ years exp

Promanco, Inc is a company focused on customer success and sales support. The Inside Sales & Customer Support Representative (CSR) plays a crucial role in managing customer inquiries, orders, and service coordination to ensure a seamless customer experience.

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Responsibilities

Serve as a primary contact for customers, handling inbound and outbound communications related to products, services, orders, and scheduling

Conduct regular outbound outreach by assigned region or industry to support customer relationships and business development

Prepare and manage parts orders, equipment quotes, and service documentation

Support site visit coordination and appointments with sales representatives, project managers, and field supervisors

Respond to customer questions and resolve issues or complaints professionally and efficiently

Maintain accurate customer records, job files, and documentation within the CRM system

Identify and correct data discrepancies, including contact information, ownership changes, and duplicate records

Support billing and collections efforts for past-due accounts as needed

Act as a communication bridge between customers, operations, sales, and management to ensure alignment and follow-through

Qualification

Customer service experienceCRM/database systemsMicrosoft Office proficiencyBusiness math skillsCustomer-first approachClear communication skillsOrganizational skillsProblem-solving mindset

Required

High school diploma or GED required

1–2 years of experience in customer service, inside sales, customer success, or a related role; or an equivalent combination of education and experience (bonus points for industrial, manufacturing, construction environment experience)

Ability to read and interpret business documents, technical procedures, and role-related regulatory or compliance materials

Ability to perform basic business math, including percentages, discounts, and simple measurements relevant to quoting and order accuracy

Proficiency with Microsoft Office tools and CRM/database systems