CareGard Warranty Services, Inc. ยท 20 hours ago
Manager, Gap Claims
Grapevine, TX
Full-time
Onsite
Mid, Senior Level
$60K/yr - $80K/yr
5+ years expCareGard Warranty Services, Inc. is a leader in vehicle service contracts and protection products, seeking a Manager for their GAP Claims team. The role involves overseeing daily operations, ensuring compliance, and driving team development and process improvement.
Insurance
No H1B
Responsibilities
Lead, coach, and develop a team of GAP Claims Processors
Oversee complex, high-dollar, or escalated GAP claims to ensure proper interpretation of contracts and accurate benefit calculations
Serve as the final decision-maker for coverage determinations and exception handling within authority limits
Ensure claims operations comply with policy provisions, dealer agreements, lender requirements, and all applicable state and federal regulations
Drive continuous improvement initiatives to enhance efficiency, accuracy, and customer experience
Act as a key point of contact for internal partners, lenders, dealers, and external stakeholders on claims-related matters
Qualification
Required
Minimum 2 years of GAP Claims Adjudication experience
5 years of customer service
Strong communication skills, both verbally and in writing
Be able to type 45 WPM
Strong leadership and organizational skills
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from management, customers, and the public
Strong analytical and problem-solving abilities to define problems, collect data, establish facts, and draw valid conclusions
Detail-oriented and able to manage multiple priorities
Proficient in Microsoft Office and claims management software
Preferred
A bachelor's degree in business, finance, or a related field is preferred
Benefits
401k Match
Company provided Life Insurance & Short-Term Disability
Professional Development
Health/Dental/Vision insurance
Nine Paid Holidays
Paid Time off
Employee Engagement & Birthday Celebrations
Company
CareGard Warranty Services, Inc.
Join the CareGard Warranty Services, Inc.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Bill Bigley
Chief Financial Officer
Keith Cooper
Chief Revenue Officer
Recent News
CareGard Warranty Services, Inc.
2022-07-01
F&I Management & Technology
2022-06-30
2022-06-30
Company data provided by crunchbase