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HairClub · 2 days ago

Call Center Supervisor- Phoenix Center

Phoenix, Arizona, United States

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

HairClub is a company with over 50 years of heritage and 108 centers across North America, seeking a Call Center Supervisor to build and launch a new call center in Phoenix, Arizona. The role involves hiring, training, and managing the team while ensuring operational excellence and high client satisfaction.

Consumer GoodsFitnessHealth Care

Responsibilities

Lead, coach, and develop a high performing inside sales team

Drive appointment conversion, show rates, and client satisfaction

Build the Phoenix call center from the ground up—hiring, training, and onboarding

Partner with HQ and cross-functional teams to ensure seamless operations

Uphold Hair Club's luxury service standards and brand excellence

Qualification

Call center managementSalesforce CRMTeam leadershipBuilding call centerAnalytical skillsInterpersonal skillsCommunication skillsEmotional intelligenceRemote team management

Required

Minimum 10 years of supervisory or team lead experience in high-touch sales, luxury service, or consultative client engagement (call center or hospitality preferred)

Proven success in coaching, motivating, and managing high-performing teams

Experience in launching or building new call center locations, including hiring, training, and operational setup

Strong proficiency with Salesforce CRM, RingCentral, or similar platforms

Exceptional interpersonal, communication, and emotional intelligence skills

Ability to analyze metrics, identify trends, and implement improvement initiatives

Willingness and ability to travel to Boca Raton as required