ServiceNow · 21 hours ago
Director, Inbound Product Management - Retail
Building A,B,C 2225 Lawson Lane, Santa Clara, California, United States
Full-time
Onsite
Director/Executive
$218K/yr - $381K/yr
15+ years expServiceNow is a global market leader in IT services and technology. The Director of Product Management for Retail will focus on Retail Service Management and Retail Operations, driving product strategy and ensuring customer satisfaction through innovative solutions.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Define and drive the AI-first product strategy for Retail Service Management and Retail Operations, especially in how we leverage our CRM foundations and cross-workflow foundations to better serve our Retail & Hospitality customers
Shape the product narrative, secure key stakeholder and executive buy-in and support for dependencies on the horizon, and ensure every initiative delivers measurable business and customer impact
Guide Engineering, Research, and Design partners with crisp, actionable requirements that enable fast, high-quality delivery of Retail & Hospitality operations and customer service capabilities that delight end consumers, and drive loyalty and growth for our B2B customers
Leverage customer pilots, user research, and market insights to create experiences that feel intuitive, contextual, and indispensable
Instinctually lean in with customers, partners, and our Customer Excellence colleagues to ensure fast, painless, and maximal adoption of our products by happy customers
Define and refine metrics that capture the real-world performance, relevance, and business value of our products, especially our AI features
Manage and mentor a team of 2+ Product Managers, fostering a culture of innovation and bold ideas, technical excellence, accountability, and elite-level execution
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, strategic direction, or problem-solving. This may include using AI-powered tools, automating workflows, reviewing AI-influenced insights, or exploring AI's potential impact on the function or industry
15+ years building and guiding high-performing product teams, including mentoring junior staff and fostering cross-functional collaboration; and also up-managing and navigating complex stakeholder ecosystems with ease and a sense of humor
8+ years in B2B software product management with hands-on experience building products on our platform that drive large, measurable impact
A track record of delivering high-quality, scalable features at speed while maintaining a laser focus on outcomes that matter
Deep empathy for users and the ability to translate complex needs into elegant, customer-centric solutions
Expertise in leveraging qualitative and quantitative insights to validate hypotheses, guide strategy, and measure success
Comfort navigating ambiguity, uncovering root problems, and clearly communicating trade-offs to drive progressive outcomes
Preferred
Strong understanding of Retail & Hospitality industry, retail technology, with the ability to evaluate, integrate, and innovate on emerging capabilities
Benefits
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
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