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Chase · 1 month ago

Technical Writer/Content Design Senior Associate

1111 Polaris Pkwy, Columbus, OH, 43240, US

Full-time

Onsite

Mid Level

3+ years exp

Chase is one of the oldest financial institutions, offering innovative financial solutions to millions of consumers and businesses. As a Technical Writer/Content Design Senior Associate, you will shape customer experiences through content and collaborate with cross-functional teams to ensure narrative consistency across products and services.

BankingFinancial Services

Responsibilities

Design and develop comprehensive product documentation, including conceptual overviews and step-by-step user guides

Implement content strategies for products and features, ensuring alignment with user experience principles and business objectives

Collaborate with cross-functional teams including Product Managers and Engineering teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience

Translate complex technical information into simple, accurate, engaging content that adapts to various audiences

Create content taxonomies to refine content organization and structure, incorporating user feedback for continuous improvement

Adopt brand voice and style to produce clear, concise, and engaging content that communicates complex concepts effectively

Champion user-centers documentation by systematically gathering, analyzing and implementing customer feedback to continuously improve content effectiveness

Qualification

Content designUser experience principlesTechnical writingContent architectureAccessibility guidelinesIterative design techniquesContent platformsClear writingAdaptive learnerCustomer advocacyMarkdownStorytelling

Required

3+ years of experience in technical writing, or equivalent expertise in editing and writing, with a focus on digital products and platforms

Experience in creating content architectures, storytelling, and clear and concise writing

Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content

Experience with iterative design techniques, incorporating user feedback for continuous improvement

Proficient technical literacy in content platforms and understanding their impact on user experience

Adaptive learner in new financial services products and offerings

Preferred

Experience writing and editing on screen content and user guides

Experience with content as code and Markdown

Adaptability and resilience in fast-moving environments with the ability to manage multiple documentation priorities

Strong customer advocacy mindset with the ability to anticipate developer needs, identify gaps, and champion documentation improvements that directly address user pain points