GCC México · 1 day ago
CUSTOMER SERVICE REPRESENTATIVE
Watertown, SD 57201, USA
Full-time
Onsite
Entry Level
$24/hr - $26/hr
1+ years expGCC is a world-class company that produces, distributes and markets cement, ready-mixed concrete, aggregates, and innovative products related to the construction industries in Mexico and the United States. They are seeking a Customer Service Representative to provide effective customer service, handle customer orders, and optimize delivery schedules while maintaining a positive safety culture.
Building MaterialConstructionManufacturing
Responsibilities
Provides effective customer service by establishing a working relationship with internal and external customers through communication via mail or telephone or in-person with customers or company employees
Cultivate a positive safety culture in the district. Build individual accountability and rewards/ recognition into safety approach
Answers the phone and takes or alters customer orders with the joint objectives of booking volume and negotiating schedule time and pour spacing to optimize truck demand
Analyze order information and evaluate results to choose the best solution and anticipate/solve problems
Optimize current-day deliveries by dynamically adjusting the original schedule to respond to unforeseen adjustments in customer deliveries
Handle large call volume with external customers
Ensure customers are aware of the value-added products we offer
Use information from drivers on-site with customers to optimize customer service
Work with the Sales and Administration departments to ensure all GCC Ready Mix Administration procedures are followed, particularly with respect to project entry
Display great customer service skills and professionalism with internal and external customers
Document daily Key Performance Indicators to drive operational excellence in all departments
Responsible for running C.O.D.’s for orders taken
Hours and schedule vary by business schedule demand
Ability to deal with problems involving all types of products and variables in standardized situations
Other duties as assigned
Qualification
Required
High School Diploma or GED
1+ year or more of Dispatch or Logistics experience
Geographic knowledge of local areas to schedule orders efficiently based on the physical location of the job site or plant
Good verbal and written communication skills required
Ability to read, comprehend, and give out driving instructions on site
Preferred
Associate's degree preferred
Client Services Certifications a plus
Demonstrated proficiency with computers to include knowledge of department systems and Microsoft Suite (Excel, Word, PowerPoint, Outlook)
Works well under pressure
Benefits
Paid time off
Medical
Dental
Vision
Short and long-term disability insurance plans
401K
Company
GCC México
GCC es una empresa de clase mundial, productora de cemento, concreto premezclado, agregados pétreos y productos innovadores relacionados a la industria de la construcción.
1001-5000 employees
H1B Sponsorship
GCC México has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$135M2025-04-16Post Ipo Debt· $135M
1992-02-27IPO
Recent News
2025-08-26
2025-01-19
Mexico Business
2025-01-14
Company data provided by crunchbase