ChartSpan Medical Technologies · 5 days ago
Client Success Onboarding Manager
United States
Full-time
Remote
Mid, Senior LevelChartSpan Medical Technologies is seeking a Client Success Onboarding Manager responsible for overseeing the onboarding of their programs and services for physician practice clients. The role involves leading the onboarding process, nurturing client relationships, and providing leadership to the Client Success and Implementation team to ensure excellent account management and service delivery.
Health CareMedicalmHealthSoftware
Responsibilities
Lead the implementation of ChartSpan programs and services for smaller revenue-based clients, managing project planning, execution, and success tracking to achieve optimal outcomes (75%)
Serve as the primary point of contact and escalation for clients throughout the implementation process, addressing their needs promptly and effectively
Cultivate strong relationships with physician practices, identifying key stakeholders and influencers to promote the ChartSpan partnership and support client success
Collaborate closely with internal teams to set and manage client expectations, initiate programs, and drive compliance with ChartSpan offerings
Utilize data and analytics to proactively manage client success, driving compliance, revenue goals, and overall satisfaction
Review client performance regularly, collaborating with internal teams to develop and execute client development plans as needed
Provide leadership and guidance to the Client Success and Implementation team, fostering a culture of excellence, innovation, and collaboration
Direct the Associate role, particularly in implementation work, providing mentorship and support until they are fully onboarded and can act as an independent contributor
Coordinate company resources and support to meet client objectives and exceed customer expectations
Monitor customer satisfaction and service delivery, addressing concerns promptly to ensure a positive client experience
Qualification
Required
Superior time management, organization, and follow-up skills to manage multiple tasks and deadlines effectively
Technical proficiency, including experience with MS Office Suite, Salesforce, and adaptability to different systems and software
Resourceful, flexible, and adaptable with the ability to work autonomously and collaboratively as part of a team
Professional demeanor and polished communication, with a consultative, customer-focused approach
Resilience, adaptability, and commitment to excellence, with a passion for problem-solving and driving results
Excellent communication skills, with the ability to influence and negotiate effectively with key stakeholders
Strong leadership abilities, with a passion for driving excellence and innovation in client service delivery
Company
ChartSpan Medical Technologies
ChartSpan provides turn-key, managed care coordination, and compliance programs for doctors, clinics, and health systems.
Founded in 2012
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$37.15MKey Investors
BIP CapitalCypress Growth CapitalDon Byrne
2019-08-15Series A
2019-06-06Series A· $15M
2019-01-01Series Unknown
Leadership Team
Shane Grivich
Co-Founder & Chief Strategy Officer
Recent News
Company data provided by crunchbase