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Hotel Equities · 1 day ago

Front Office Manager - Hotel Paso Del Norte - El Paso, TX

El Paso, TX, US

Full-time

Onsite

Mid Level

$65K/yr - $70K/yr

Tulsa Club Hotel, part of the Curio Collection by Hilton, is seeking a Front Office Manager for the Hotel Paso Del Norte in El Paso, Texas. The role involves managing guest services, including front desk operations, public spaces, and housekeeping, to ensure high-quality service and guest satisfaction.

Hospitality

Responsibilities

ASSISTS IN THE EXECUTION OF RESERVATION RESPONSIBILITIES INCLUDING BUT NOT LIMITED TO MAKING/UPDATING/CANCELLING RESERVATIONS, RETURNING PHONE CALLS/EMAIL, AND ENTERING/UPDATING GROUP ROOMING LISTS AND BLOCKS

INCREASES LEVEL OF GUEST SATISFACTION BY DELIVERY OF AN IMPROVED PRODUCT THROUGH EMPLOYEE DEVELOPMENT, JOB ENGINEERING AND QUALITY IMAGE

FIELDS GUEST COMPLAINTS, CONDUCTING THOROUGH RESEARCH TO DEVELOP THE MOST EFFECTIVE SOLUTIONS AND NEGOTIATE RESULTS. LISTENS AND EXTENDS ASSISTANCE IN ORDER TO RESOLVE PROBLEMS

ASSISTS FRONT DESK AGENTS, ROOM ATTENDANTS, BREAKFAST ATTENDANTS, LAUNDRY AND HOUSEPERSONS WITH THE EXECUTION AND PROPER TRAINING OF THEIR DUTIES AS NEEDED

DUE TO THE NATURE OF THE HOSPITALITY INDUSTRY, EMPLOYEES ARE REQUIRED TO WORK VARYING SCHEDULES TO REFLECT THE BUSINESS NEEDS OF THE HOTEL

PERFORMS MANAGER ON DUTY RESPONSIBILITIES AS NEEDED

ASSIST OTHER DEPARTMENTS AS DIRECTED

Qualification

Guest relations experienceConflict resolutionMicrosoft Office proficiencyMathematical skillsSupervisory skillsEnglish language proficiency

Required

MUST HAVE ABILITY TO EFFECTIVELY DEAL WITH INTERNAL AND EXTERNAL CUSTOMERS, SOME OF WHOM WILL REQUIRE HIGH LEVELS OF PATIENCE, TACT AND DIPLOMACY TO DEFUSE ANGER, COLLECT ACCURATE INFORMATION, AND RESOLVE CONFLICTS

BASIC MATHEMATICAL SKILLS NECESSARY TO OPERATE A CASH REGISTER, MAKE CHANGE, COUNT TOTAL BANK, PREPARE CASH DROPS, AND TOTAL ALL OTHER CHARGES

ABILITY TO READ, SPEAK AND UNDERSTAND THE ENGLISH LANGUAGE IN ORDER TO COMMUNICATE WITH GUESTS

ABILITY TO ACCESS AND ACCURATELY INPUT INFORMATION USING A MODERATELY COMPLEX COMPUTER SYSTEM

GUEST RELATIONS/SERVICE EXPERIENCE REQUIRED

VALID DRIVER'S LICENSE REQUIRED