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Macy's · 1 day ago

Retail Fragrances Sales Support Associate - Cartier, Glendale Galleria - Full Time

2100 Glendale Galleria, Glendale, CA, 91210, US

Full-time

Onsite

Entry Level

1+ years exp

Macy's is more than just a store; it is a story that has captured the hearts of America for over 160 years. The Fragrance RSS Colleague is responsible for providing professional services to customers by selling and demonstrating fragrances and related items, while also contributing to the success of the department.

Consumer GoodsFashionRetail

Responsibilities

Provide exceptional customer service in all aspects of total store and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary

Explain and demonstrate use of fragrances through actual application or card application

Partner with Fragrance Counter Manager or CSX Mgr of inventory and other inaccuracies

Attend product training classes and seminars

Ensure proper presentation, organization, storing, and replenishment of stock

Participate in pre-selling and sales driving events to maximize sales

Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs)

Ensure work area is free from hazards and work in a safe manner

Adhere to Asset Protection and inventory control and compliance procedures

Be in compliance with all hygiene standards

Follows shortage programs and procedures

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Dependable attendance and punctuality

Qualification

Customer serviceFragrance knowledgeInventory managementInterpersonal skillsTeamworkAdaptabilityCommunication

Required

High School Diploma or equivalent required

1-2 years related experience

Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers

Resourceful and able to adapt quickly to changing priorities

Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities

Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

This position requires lifting, constant moving, standing, and reaching with arms and hands

Involves standing for at least two consecutive hours, lifting at least 50lbs., stooping, kneeling, crouching, and climbing ladders

Reaching, including above eye level, crouching, kneeling, stooping and color vision

Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions