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TP · 3 weeks ago

Technical Support Representative - Onsite

US-TX-Brownsville

Full-time

Onsite

New Grad, Entry Level

0+ years exp

TP is a global, digital business services company that provides advanced business services to help brands streamline operations. They are seeking a Technical Support Representative to provide front line technical assistance and resolve customer inquiries related to high speed internet services in a collaborative environment.

CRMCustomer ServiceOutsourcingTechnical Support

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Provide front line, first level, technical assistance for consumers

Supporting Client specific high speed internet services delivering an exceptional customer experience

Resolve technical problems, within a fast paced, customer facing environment

Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting

Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques

Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration

Demonstrate advanced product knowledge and he ability to solve customer issues

Resolve customer issues on the first call as frequently as possible

Open and manage trouble ticket system for user issues, Data Network, OS issues

Be patient, courteous and friendly with customers at all times

Demonstrate a positive attitude

Address and solve technical problems in a timely manner and complete all work assignments within expected time frames

Adhere to all work schedule assignments

Abide by and support management directives and adhere to all TP policies

Qualification

Technical assistanceTroubleshootingCustomer service experienceWindows-based systemsSolution-orientedCommunication skillsOrganizational skillsEmotional intelligenceCritical thinking

Required

High School Diploma or equivalent

Minimum of 6 months of customer service experience

Must be 18 years of age or older

Ability to type at least 25 words per minute

Comfortable with desktop computer systems and have general knowledge of Windows-based systems

Preferred

Customer service and/or sales experience preferred

College degree preferred but not required

Benefits

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k and more)

Paid Time Off

Employee wellness and engagement programs

Company

TP

Glassdoor4.2

TP is a global digital business services company.

Founded in 2018

Sheridan, Wyoming, USA

10001+ employees

https://www.tp.com/en-us/

H1B Sponsorship

TP has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)