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Peoples Bank and Trust · 1 day ago

Frontline Manager (Full-Time - Non-Exempt) - Pleasantview

Hutchinson, Kansas, United States

Full-time

Onsite

Entry, Mid Level

2+ years exp

Peoples Bank and Trust is a financial institution seeking a Frontline Manager to oversee daily branch operations. The role involves managing Teller and CSR staff, enhancing customer service, and driving deposit initiatives within the branch.

BankingFinanceFinancial Services

Responsibilities

Manage daily operations of the frontline

Be fully trained in the Teller and CSR functions to be able to assist with and complete teller and customer service task as needed

Communicate deposit knowledge and updates to ensure Teller and CSR positions are properly informed to complete their duties

Communicate organizational priorities, establish goals, monitor progress, hold staff accountable, and provide consistent coaching and timely feedback to branch Tellers and CSRs

Develop and implement branch-level strategies to improve customer commitment and foster an environment that promotes positive customer experiences

Assist Branch President with deposit portfolio, overdraft reports, and deposit growth

Oversee scheduling of the Teller and CSR positions and approve timesheets

Make hiring decisions for Teller and CSR positions and communicate with Human Resources to coordinate onboarding

Conduct performance assessments on Teller and CSR positions

Coordinate with Human Resources to address employee behavioral and performance issues as needs arise

Maintain Deposit Compliance and educate staff on updates

Ensure branch audits are completed as required

Maintain and expand banking relationship with customers and community

Participate in civic and community affairs, functions, and organizations promoting community involvement for the bank

Various other duties as assigned

Qualification

TellerCSR functionsBank policiesProceduresCustomer serviceCommunity relationship managementLeadershipMulti-taskingOrganizedAnalyticalComputer literacyIndependent judgmentProduct promotionTalent developmentMarketingAttention to detailWritten communicationVerbal communicationSelf-motivationProblem solvingInterpersonalTime managementDocumentation

Required

High School Diploma or equivalent required

Complete knowledge, understanding, fully trained and efficient in Teller and CSR duties and functions, understanding of bank policies and procedures

2+ years banking experience preferred

Attention to detail

Strong written and verbal communication

Multi-tasking

Customer service

Applied leadership

Self-motivation

Self-management

Problem solving

Organized

Analytical

Interpersonal

Customer relationship building

Time management

Documentation

Computer literacy

Good independent judgment

Leadership

Product promotion and marketing

Talent development and management

Community relationship management

Ability to speak effectively and communicate clearly

Ability to hear average conversations at a standard level in an office environment around other customers and bank personnel

The employee is regularly required to type throughout the day

The employee is regularly required to use hands to type and maneuver a mouse

Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus with 20/20 vision (with or without the assistance of eyeglasses/contacts)

The employee must occasionally lift and/or move up to 20 pounds (unassisted) as well as stand, sit, bend, kneel, squat, and walk for long periods of time

Ability to deal with a variety of variables under only limited standardization

Strong numeric capabilities; Ability to add, subtract, multiply, and divide in all units of measure using whole numbers and common fractions

Ability to read, analyze, and interpret documents

Ability to communicate clearly