The Cigna Group · 19 hours ago
Customer Service Senior Rep -Express Scripts - Hybrid
United States
Full-time
Hybrid
Mid, Senior Level
$18/hr - $27/hr
3+ years expThe Cigna Group is a healthcare company that is seeking a Customer Service Senior Representative to perform advanced customer service functions for multiple client bases. This role involves resolving complex customer conflicts, maintaining KPI reports, and ensuring superior customer service delivery while working independently.
CommercialHealth CareHospitalInsuranceMedical
Responsibilities
Independently resolves escalated, complex customer conflicts including but not limited to: product, order placement, standing orders, contract administration, credit requests and returns
Single Point of Contact for program to include KPI’s for internal team and external client
Serve as SME for assigned special/strategic program(s)
Inventory Reconciliation; process returns within RGA policy guidelines
May work with freight carriers for courier and LTL (Less-than-Truck) issues
Other duties as assigned (may extend to other client base as needed)
Qualification
Required
High School diploma required
Minimum 3 years experience in a customer support or call center environment (preferably in a lead-type role)
Proficiency in MS Office (Word, Excel & Outlook)
Strong attention to detail
Ability to multi-task
Excellent written and oral communication skills
Demonstrates expertise and competence within Customer Support role
Demonstrates knowledge of broader Curascript customer services organization and impact on customer
Demonstrates basic knowledge of industry policies and regulations
Demonstrates ability to navigate and use multiple computer systems simultaneously while maintaining customer contact
Possesses a sense of urgency for problem resolution and knows where to go for that resolution
Must be a current contractor with Cigna, Express Scripts, or Evernorth
Preferred
some college preferred
Knowledge of Turning Point is highly desirable
Benefits
Medical
Vision
Dental
Well-being and behavioral health programs
401(k)
Company paid life insurance
Tuition reimbursement
A minimum of 18 days of paid time off per year
Paid holidays
Company
The Cigna Group
The Cigna Group is a healthcare firm that focuses on providing hospital services and innovative solutions for better health.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
David Cordani
Chairman and Chief Executive Officer
Michele Berg
CEO Communications
Recent News
2026-01-06
2025-11-29
Company data provided by crunchbase