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Soft Tech Consulting · 1 day ago

System Administrator

US-VA-Arlington

Full-time

Onsite

Mid Level

3+ years exp

Soft Tech Consulting is seeking a highly motivated individual to fill the role of a System Administrator for a government client. The System Administrator will design complex enterprise style systems and provide technical and problem resolution support in a government environment.

ConsultingHealth CareInformation TechnologyLegalRoboticsSoftware

Senior Management

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

LAN desktop Installation will include both LAN desktop hardware and software. Installations will strictly adhere to Department of State Diplomatic Security Configuration Standards

Provide installation, implementation, and problem resolution support for COTS, GOTS and client's custom designed applications

Ensure that all DS and IRM security and hardware configurations are strictly adhered to

Report security violations to client's ISSO or client's AISSO as soon as they are discovered. The client's ISSO or client's AISSO will decide on appropriate course of action and inform the Contractor of their decision. Contractor will adhere to client's internal processes for security violations and not attempt to circumvent these processes by raising issues to a higher authority without written approval from the COR and client's ISSO

Ability to work in a team environment that often requires Admins to work together to solve difficult issues

Areas of responsibility will include at a minimum:

Software Installation: Install and test new software acquired by the client

Troubleshooting LAN and Desktop Problem Resolution:

1. Provide technical assistance to client's users experiencing trouble with their applications

2. Troubleshoot problems utilizing diagnostic software when possible. For problems that cannot be immediately corrected, prepare an issue/instance report recommending necessary course of action to remedy situation

3. Provide assistance with password resets, CAC card issuance and other user issues in a professional manner, understanding that as the United States’ largest language training facility, English may be some users’ second language

Utilize proper judgement and provide a high level of customer support in a professional manner

Conduct in a professional manner in all personal interactions with customers and with the team

Hardware and Software Installation:

1. Install and test new PC hardware and software acquired by client

2. Ensure that all newly installed computers, peripherals, or boards are in working order and logged into the OMIS inventory

3. Install and test new PC software, ensure that it is working properly and logged into the inventory

4. Interview the client's staff to determine hardware and application needs

5. Provide telephone support to LAN users

6. Utilize ticket system to manage support requests. Close tickets in a timely fashion when work is complete

Qualification

System AdministrationMicrosoft WindowsLAN TroubleshootingCOTS/GOTS ApplicationsHardware InstallationSoftware InstallationCustomer SupportTechnical Communication

Required

UNITED STATES CITIZEN

MUST HAVE AN ACTIVE TOP SECRET CLEARANCE

100% ONSITE

Competent with engineering technical processes, working with other technical personnel and providing reports/data to non-technical personnel

LAN desktop Installation will include both LAN desktop hardware and software

Installations will strictly adhere to Department of State Diplomatic Security Configuration Standards

Provide installation, implementation, and problem resolution support for COTS, GOTS and client's custom designed applications

Ensure that all DS and IRM security and hardware configurations are strictly adhered to

Report security violations to client's ISSO or client's AISSO as soon as they are discovered

Ability to work in a team environment that often requires Admins to work together to solve difficult issues

Software Installation: Install and test new software acquired by the client

Provide technical assistance to client's users experiencing trouble with their applications

Troubleshoot problems utilizing diagnostic software when possible

Prepare an issue/instance report recommending necessary course of action to remedy situation

Provide assistance with password resets, CAC card issuance and other user issues in a professional manner

Utilize proper judgement and provide a high level of customer support in a professional manner

Conduct in a professional manner in all personal interactions with customers and with the team

Install and test new PC hardware and software acquired by client

Ensure that all newly installed computers, peripherals, or boards are in working order and logged into the OMIS inventory

Install and test new PC software, ensure that it is working properly and logged into the inventory

Interview the client's staff to determine hardware and application needs

Provide telephone support to LAN users

Utilize ticket system to manage support requests

Close tickets in a timely fashion when work is complete

Must have strong written and verbal communication skills

Must be able to work independently, with little to no oversight

Preferred

At least three (3) years of system administration experience with proven ability maintaining Microsoft Windows systems in a large Government or Enterprise style environment is preferred

A combination of experience and education may be used to meet this requirement, for example, two (2) years of system administration experience plus BS/BA degree in related field