Veer, Inc · 1 week ago
Senior Implementations Manager
San Francisco Bay Area
Full-time
Onsite
Mid, Senior Level
$110K/yr - $195K/yr
5+ years expVeer, Inc is transforming the leave experience for employees through their innovative software platform. They are seeking a Senior Implementations Manager to oversee the deployment of this platform for enterprise customers, ensuring successful implementations and managing multiple stakeholders throughout the process.
Employee BenefitsHuman ResourcesSaaS
Responsibilities
Serve as day-to-day contact and project manager for enterprise implementations, coordinating across multiple customer stakeholders and internal teams
Develop and manage detailed project plans in collaboration with customers and engineering, ensuring on-time delivery
Lead implementation kickoff meetings, serving as a change management guide to establish clear goals, set expectations on scope, timeline, responsibilities, and effectively frame the value proposition to drive user adoption
Manage multiple active implementations and projects spanning a variety of use-cases, complexity, and customer team size
Keep key customer stakeholders informed of major milestones, risks, and decisions. Proactively communicate delays or challenges, managing expectations, and aligning on mitigation plans
Act as a strategic consultant, guiding customers to the best solutions within the defined project scope to ensure their core business needs are met without compromising delivery milestones
Navigate complex organizational structures at large employers, building relationships with leave of absence and disability program managers, IT teams, legal counsel, and executive sponsors
Demonstrate deep understanding of leave of absence and disability programs—including FMLA, state leave laws (CA, NY, WA, etc.), STD/LTD, and employer-specific policies
Gather and document customer requirements, translating customer-specific leave policies and business rules into clear specifications for design and engineering teams
Advise customers on best practices for leave experience design and product set-up and configuration
Stay up to date on federal, state, and local leave law changes and industry trends, proactively advising customers and internal product teams on potential impacts and necessary product adaptations
Partner with design team to create mockups and prototypes that reflect the customer's desired employee and administrator experience
Lead customer review sessions to refine the product experience and gather feedback that drives product improvements and customer success
Balance customer customization requests with product scalability considerations
Work with engineering on product integrations with HRIS systems, benefits administration systems, and third-party administrators
Work with product management on customer requests for new features
Collaborate with product and engineering teams to identify implementation steps that can be automated or enhanced with AI, building toward a more scalable platform
Develop customer UAT test cases and facilitate UAT prior to launch
Troubleshoot implementation issues and serve as liaison between customers and technical teams
Design and execute a structured customer communications and enablement playbook to ensure the successful transition from the customer's current state to the post launch future state
Create and deliver tailored enablement content
Support internal champions at the customer organization to stimulate adoption
Host live training sessions or webinars for customer teams and users
Formalize the handoff to Customer Success by partnering to create a comprehensive 'Success Plan' that outlines the customer's business goals, key stakeholders, unique configurations, and potential areas for future growth
Successfully lead 3-5 enterprise implementations from kickoff to launch
Identify and implement AI-driven automation opportunities that reduce implementation time by 20%+ (e.g., automated requirement gathering, documentation generation, testing scripts, customer communication)
Build repeatable processes and documentation that reduce engineering dependency over time
Become a trusted advisor to customer stakeholders on leave program strategy
Identify product gaps and advocate for improvements based on customer feedback
Help us scale the implementation function by mentoring future team members
Qualification
Required
5+ years of experience in enterprise software implementation, project management, or a customer-facing advisory/consulting role in a fast-paced B2B SaaS company
Enthusiastic about leveraging AI tools to automate repetitive work, scale implementations, and enhance the customer experience. You're constantly asking 'how can we do this faster/better with AI?' rather than defaulting to manual processes
Strong understanding of employee leave and disability policies and programs (STD/LTD, FMLA, state disability, parental and family leave, etc.) and the HR/benefits landscape
Proven ability to manage and strategically consult on complex, multi-stakeholder enterprise projects with competing priorities
Excellent communication skills—you can translate between technical and non-technical audiences, effectively advising and influencing senior business stakeholders
Comfortable working in ambiguous, fast-moving environments where you'll need to build processes from scratch
Technical aptitude and ability to work closely with engineering teams on integrations and product configuration
Preferred
Direct experience with leave administration, benefits program management, or HRIS implementations
Familiarity with third-party administrators like Sedgwick, Lincoln, or MetLife
Experience at an early-stage software company during rapid scaling
Background in HR technology, specifically absence management, case management, or workflow automation platforms
Benefits
Meaningful Impact: Transform how millions of employees experience one of the most critical moments in their working lives
Customer Quality: Work with blue-chip enterprise customers who are committed to improving their leave programs
Early Team Member: Join at an inflection point—help build the implementation playbook and team as we scale
Cross-Functional Exposure: Work directly with founders, product, engineering, and design on every implementation
Ownership: This isn't a handoff role—you'll own implementations from contract signing through go-live and beyond
Company
Veer, Inc
Veer provides enterprise employers with a consumer-grade, digital solution for supporting employees who take a leave of absence.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Alex Tauber
Co-Founder & CEO
David Sanderson
Co-Founder
Company data provided by crunchbase