Scalence L.L.C. · 2 months ago
CVI Data and Reporting Solutions Manager
San Antonio, TX
Full-time
Hybrid
Mid, Senior LevelScalence L.L.C. is looking for a CVI Data and Reporting Solutions Manager to provide expert technical guidance for Customer Value Optimization programs. The role involves technical review, project performance monitoring, and ensuring compliance with safety and government regulations while coordinating with various stakeholders.
Information Technology & Services
Responsibilities
Performs technical review and analysis of initiatives designed to meet customer requests or need
Reviews Client and customer agreements related to CVI initiatives
Ensures project results meet goals of CVI initiatives regarding technical quality, reliability, and maintain intended improvement impacts
Monitors project performance and recommends changes, adjustments, follow-up, resource additions or other actions to maintain improvement results
Plans, directs and coordinates activities to identify initiative improvements to ensure we are meeting the customers’ needs
Provides the customer account manager adequate, accurate information to keep the affected customers properly informed
Coordinates and conduct initiative reporting, analysis and track to internal stakeholders
Coordination with engineering and technical processes to ensure successful completion of projects and technical performance
Creates and designs reporting utilizing data from various systems such as SAP, ARM (WMIS), Service Suite to understand and track impacts of improvement initiatives
Analyze data and reporting from initiative tracking to identify if initiative is meeting the intended goals and targets
Develop and implement program adjustments to redirect underperforming initiatives
Provides technical assistance and engineering recommendations to managers or project initiative owners
Provides process improvements and reviews to Customer Value Optimization or other area management
Research/study new technologies, methods, and equipment that may be needed to meet customer initiative’s needs
Manages/coordinates/executes technical contracts that may be needed for customer initiatives
Identifies/implements process improvements related to customer projects or initiatives, for increased Customer satisfaction and efficiencies
Develops -contract proposals that require engineering technical analysis and development for customer initiatives
Performs technical reviews of processes that impact our service to customers and develop recommended improvements
Ensures compliance with all safety, training and auditable guidelines, policies, practices, organization standards, and government regulations
Performs or coordinates the development and update of initiative tracking reports
Performs other project and process improvement initiatives as assigned
Qualification
Required
Business strategy understanding
Familiarity with process end systems
Tableau
Subject Matter Expert experience in any of the following areas: customer service, energy/utility engineering and construction, energy initiatives and program management
Advanced knowledge of the inner workings of the Client electrical system
Comfortable and experienced with giving presentations to groups and speaking with customers
Proficient in Microsoft Office Package, including word processing, spreadsheets, database, presentation software, electronic mail and scheduling
Proficient in reporting software such as Tableau and developing dashboards
Effective oral and written communication skills
Subject Matter Expert experience writing and managing large contracts
Ability to communicate effectively and develop successful long-term relationships with internal/external stakeholders while exemplifying the highest degree of professionalism, clarity, and diplomacy
Bachelor's degree in Engineering or related field from an ABET accredited university or Extensive Engineering Design Experience
Preferred
Professional Certification, such as PE, CFA, PMP, ix Sigma/LEAN or other related certifications
Advanced degree in a business field, such as MBA, Engineering, Finance, Accounting Economics, etc
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase