Zebra Technologies · 1 month ago
Director of Customer Success - Retail, Healthcare & Government (Remote/Hybrid Anywhere US)
Lincolnshire, Illinois, United States
Full-time
Hybrid
Director/Executive
$150K/yr - $225K/yr
10+ years expZebra Technologies is a community of innovators that create smart solutions for their customers. The Director of Customer Success will lead a team focused on customer adoption and retention across key accounts in various sectors, ensuring clients receive maximum value from their purchases.
Information TechnologyManufacturingOptical CommunicationReal TimeRFIDSoftwareTelecommunicationsWireless
Responsibilities
Manage a team of Customer Success Managers and Customer Success Specialists to support customers on their post-sales customer journey including kickoff, onboarding, adoption, renewals, and advocacy
Qualification
Required
Bachelor's degree required
10 + years experience in a direct customer success capacity or a mix of sales and customer success
Must have management experience with leading leaders and experience leading complex solutions teams
Strong knowledge of business challenges / enterprise landscape specifically in the Retail vertical
Must be based in the US. Talent located near a Zebra office will be expected to work a hybrid (x3 days/week in office) schedule. Willing to consider remote accommodations for talent not located within driving distance to a Zebra office. 25% travel to be expected
Preferred
Master's Degree or relevant experience preferred
Vertical experience in Healthcare and/or Government
Experience with both hardware and software solutions
Deep financial acumen and commercial skills
Proven organizational design and talent development capabilities
Demonstrated success building strong internal and external relationships, including collaboration, conflict management and negotiation / influence
Strong mentor and leadership qualities
Executive communication skills and presence
Benefits
Healthcare
Wellness
Inclusion networks
Continued learning and development offerings
Community service days
Traditional insurances
Compensation
Parental leave
Employee assistance program
Paid time off offerings
Company
Zebra Technologies
Zebra Technologies delivers barcode printers, scanners, RFID, and mobile computing solutions for business visibility.
10001+ employees
H1B Sponsorship
Zebra Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (90)
2024 (73)
2023 (74)
2022 (124)
2021 (80)
2020 (49)
Funding
Current Stage
Public CompanyTotal Funding
$2.5B2024-05-22Post Ipo Debt· $500M
2016-09-14Acquired
2014-09-16Post Ipo Debt· $2B
Leadership Team
Bill Burns
Chief Executive Officer
Jenna Stanley
Senior Vice President customer success and services
Recent News
2026-01-20
2026-01-20
Company data provided by crunchbase