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TALENT Software Services · 21 hours ago

Customer Service Advocate II

Columbia, SC

Full-time

Onsite

New Grad, Entry Level

$18.50/hr - $18.50/hr

TALENT Software Services is a company that focuses on providing customer service solutions. The role of Customer Service Advocate II involves responding to customer inquiries with accuracy and courtesy, performing research to resolve issues, and maintaining effective customer relations.

Artificial Intelligence (AI)ConsultingDevOpsHealth CareIT ManagementProject ManagementRecruitingStaffing Agency

Growth Opportunities

Responsibilities

Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries

Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries

Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management

Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed

Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards

Assist with the training of new employees and cross training of coworkers

Qualification

Communication skillsHuman relations skillsHandle stressOrganizational skillsBasic computer skillsWord processing knowledgeSpreadsheet knowledgeDatabase software knowledge