Apply on Employer Site

Sogeti · 21 hours ago

Healthcare Business Analyst

Phoenix, AZ

Full-time

Hybrid

Mid Level

Sogeti is part of the Capgemini Group, focusing on delivering technology-driven business value. The Healthcare Business Analyst will support digital application enhancement initiatives across CRM platforms built on Salesforce, collaborating with product owners and technical teams to translate business needs into high-quality solutions.

ConsultingInformation TechnologyProfessional ServicesSoftware

No H1B

Responsibilities

Conduct detailed requirement‑gathering sessions with business and technical stakeholders

Translate business needs into clear user stories, acceptance criteria, process flows, and functional specifications

Analyze current‑state systems and propose optimized future‑state workflows

Facilitate grooming, prioritization, and backlog management for enhancement features

Translate business needs into requirements for Sales Cloud, Service Cloud, Experience Cloud, or Marketing components

Work with admins and developers on configuration, automation, workflows, validations, and integration changes

Support data quality improvements, data mapping, and field‑level requirement clarifications

Review and verify functional test cases related to Salesforce enhancements

Partner with product owners on roadmap planning, release planning, and prioritization

Collaborate closely with UX, QA, engineering, and architecture teams

Support UAT planning, test execution, and defect triage

Track enhancement progress, risks, and impacts; communicate clearly with leadership and delivery teams

Qualification

SalesforceHealthcare domain experienceRequirements elicitationAgile/Scrum frameworksREST/SOAP APIsJira/Azure DevOpsAnalytical mindsetStakeholder managementCommunication skillsProblem-solving skills

Required

Healthcare domain experience

Strong experience in requirements elicitation, documentation, and stakeholder engagement

Proficiency in creating user stories, process maps, data flows, and functional specifications

Strong problem‑solving skills with the ability to propose system‑aligned, scalable solutions

Experience working in Agile/Scrum delivery frameworks

Working knowledge of Salesforce (Sales/Service Cloud, automation, flows, validation rules, permissions, integrations)

Understanding of REST/SOAP APIs, integrations, and data mapping concepts

Familiarity with CRM governance and usability standards

Experience with Jira/Azure DevOps for backlog management

Ability to work with UX teams using wireframes and prototypes

Ability to create test plans, support UAT, and validate delivered functionality

Excellent verbal and written communication skills

Strong stakeholder management across business and technical teams

Ability to work independently and drive clarity in ambiguous environments

Analytical mindset with attention to detail and follow‑through

Preferred

Exposure to healthcare, non‑profit, or mission‑driven digital transformation environments

Experience supporting CRM modernization, patient/member journeys, or digital engagement experiences

Benefits

Flexible work options

401(k) with 150% match up to 6%

Employee Share Ownership Plan

Medical, Prescription, Dental & Vision Insurance

Life Insurance

100% Company-Paid Mobile Phone Plan

3 Weeks PTO + 7 Paid Holidays

Paid Parental Leave

Adoption, Surrogacy & Cryopreservation Assistance

Subsidized Back-up Child/Elder Care & Tutoring

Career Planning & Coaching

$5,250 Tuition Reimbursement & 20,000+ Online Courses

Employee Resource Groups

Counseling & Support for Physical, Financial, Emotional & Spiritual Well-being

Disaster Relief Programs

Company

Sogeti

Glassdoor3.5

Part of the Capgemini Group, Sogeti makes business value through technology for organizations that need to implement innovation at speed and want a local partner with global scale.

Founded in 2007