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Prestige Staffing · 1 day ago

IT Service Desk Analyst - Tier I

St. Louis, MO

Full-time

Onsite

Entry Level

$50K/yr - $65K/yr

1+ years exp

Prestige Staffing is seeking a full-time IT Service Desk Analyst to join a team in St. Louis. This role provides first-contact technical support to attorneys and staff, managing a high volume of support requests and ensuring timely resolution of technical problems.

Human ResourcesRecruiting

Responsibilities

Provide first-line technical support via phone, email, chat, and ticketing system for attorneys and staff

Diagnose and resolve issues related to operating systems, software, networking, VPN, printing, and mobile devices

Support legal-specific applications, including iManage, BigHand, Intapp Time, and PDF tools

Document troubleshooting steps and user interactions accurately in the ITSM platform

Prioritize and resolve issues impacting legal deadlines, court filings, and client deliverables

Escalate complex or hardware-related issues to Tier 2 support

Assist with onboarding and basic workstation setup

Collaborate with engineering, infrastructure, and security teams to resolve cross-platform issues

Follow established incident, request, and escalation procedures

Identify recurring issues and escalate patterns for further analysis

Qualification

Windows 10/11Office 365IT support experienceCompTIA A+CompTIA Network+Microsoft 365 FundamentalsProfessionalismBasic networkingTroubleshooting mobile devicesMFACritical thinkingCommunication skills