Microsoft · 23 hours ago
Sr. Technical Program Manager
United States, Multiple Locations, Multiple Locations
Full-time
Hybrid
Senior Level, Lead/Staff
$120K/yr - $235K/yr
8+ years expMicrosoft is a global leader in technology, and they are seeking a Sr. Technical Program Manager to join their Customer Success Digital Experience team. In this role, you will drive the delivery of innovative digital customer engagement experiences and orchestrate cross-functional initiatives that enhance customer interactions with Microsoft's digital solutions.
Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
Responsibilities
Drive proactive customer success by architecting and executing customer-facing delivery strategies that anticipate evolving customer needs, deliver measurable business outcomes, and foster deep adoption of Microsoft solutions
Lead cross-functional collaboration to design scalable, repeatable engagement models that maximize customer value and accelerate realization of strategic objectives
Gather and synthesize technical requirements from stakeholders, translating business objectives into actionable program goals
Manage complex cross-functional projects, building relationships and driving integration efforts across internal teams and external partners
Partner with engineering teams to contribute to and deliver on product roadmaps, ensuring alignment with business outcomes
Lead the development of staging and implementation plans for piloting and releasing new digital experiences
Drive customer supportability, including documentation, troubleshooting guidelines, and best practices
Act as a technical advisor and evangelist, educating stakeholders and customers about new digital engagement capabilities
Continuously seek opportunities to improve processes, validate use cases, and ensure delivery excellence
Develop and deliver Business Validate Testing and User Acceptance Testing processes coordinating with engineering and stakeholder teams to ensure quality releases
Qualification
Required
Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
2+ years of experience managing cross-functional and/or cross-team projects
Preferred
Bachelor's Degree AND 8+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience
6+ years of experience managing cross-functional and/or cross-team projects
1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos)
2+ years experience with Customer Success processes including reactive support or offering design and enablement
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9192)
2024 (9343)
2023 (7677)
2022 (11403)
2021 (7210)
2020 (7852)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
MarketScreener
2026-01-06
2026-01-06
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