FUJIFILM Holdings America Corporation · 1 day ago
Sr Project Team Support Engineer
United States
Full-time
Remote
Senior Level
7+ years expFUJIFILM Holdings America Corporation is on a mission to innovate for a healthier world, providing cutting-edge healthcare solutions. The Senior Projects Support Engineer will offer remote technical and applications support for HCUS customers, manage operational projects, and mentor new team members while ensuring compliance with regulatory requirements.
Artificial Intelligence (AI)Machine LearningMotion CapturePhotographyPrinting
Responsibilities
Process and manage turn over to service Audits from various internal teams
Manage and administrate MI service operational applications. Automate, Control, XTAM, SecureLink
Manage back-end reporting process to assist in License Compliance
Manage billable projects handled by the TAC
Maintain and manage multiple SalesForce queues for assisting the overall TAC goals
Work with Sales and other internal teams to provide the passing of profitable opportunities that come into TAC
Assesses hardware, software and network related issues on customer systems and provides solutions for repairs by performing remote troubleshooting, diagnostic evaluations and routine inspections on medical imaging systems, equipment and components sold or serviced by the company
Provide product module and/or sub-module specific advanced support, guidance and assistance to Customer Support Engineers and other staff
Liaise with engineering development and support staff to analyze product malfunctions requiring engineering action, assists with escalations and delivers the results to other staff members
Collaborate with other internal and external groups on solving complex technical issues and developing innovative solutions
Effectively document problems and solutions into a product knowledge database
Assists in developing troubleshooting guides, bulletins, software files and similar resources on existing products
Learn and remain compliant with all regulatory and quality requirements
Occasionally participates in customer site visits, as necessary
Maintain an expert working knowledge of current medical imaging products and related technologies by staying abreast with the latest industry / technology advances through continuous education
Short notice and / or overnight travel, as required, to work on customer systems
Works cross-functionally as required and handles other duties as assigned
Maintain a high level of success with the teams Key Performance Indicators
Customer Satisfaction-measured on individual satisfaction factors
Availability to answer calls, call handling, communication, and documentation skills
Timely support case closures
Completion of assigned projects on schedule
Completion of provided trainings
Adheres to the Company's quality and regulatory compliance requirements, without exception, and ensures that all job duties inherent in the position description are performed in accordance with established policies and procedures
Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards
Comply with and pass all requirements for vendor credentialing as part of gaining access to hospitals and facilities to perform assigned job duties
Qualification
Required
Minimum of 7 years of industry related professional experience
ConnectWise Certification for Automate
Advanced working knowledge of current network technologies
Ability to achieve results and meet goals in a fast-paced, team environment
Superior communication and interpersonal skills, excellent phone manner
Ability to make independent decisions based on interpretation of technology data and product knowledge
Excellent organizational and multi-tasking skills
To meet customers' needs, working outside of normal business hours and holidays is required
Learn and remain compliant with all regulatory and quality requirements
Adheres to the Company's quality and regulatory compliance requirements, without exception, and ensures that all job duties inherent in the position description are performed in accordance with established policies and procedures
Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards
Comply with and pass all requirements for vendor credentialing as part of gaining access to hospitals and facilities to perform assigned job duties
Preferred
Working knowledge of Windows OS (Microsoft Server 2012, 2016, 2019, 2022+), networking, SQL Server and Oracle
Advanced knowledge of Synapse workflows and their implementations
Advanced knowledge in Synapse application front end
Advanced knowledge of medical informatics hardware (VMWare and Storage Solutions)
Experience with clinical data transfer protocols and interfaces (HL7 and DICOM)
Industry-specific certifications in relevant technical background (Microsoft, VMWare, Cisco certifications)
Security Certifications (Security + or the equivalent)
Company
FUJIFILM Holdings America Corporation
For over 90 years, Fujifilm has found #ValueFromInnovation through expanding its portfolio to represent a broad spectrum of industries including medical and life sciences, electronic, chemical, graphic arts, information systems, industrial products, broadcast, data storage, and photography.
10001+ employees
H1B Sponsorship
FUJIFILM Holdings America Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2022 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2006-06-13Acquired
Leadership Team
Deepak Mahulikar
Chief Technology Officer
Patrícia Colombo
Chief Compliance Officer
Company data provided by crunchbase