Oklahoma AgCredit · 1 day ago
Electronic Services Specialist
Edmond, OK
Full-time
Onsite
Entry, Mid Level
2+ years expOklahoma AgCredit provides loans, leases and financial services to farmers, ranchers and rural businesses and homeowners in Oklahoma. The Electronic Services Specialist will provide exceptional customer service and will handle day-to-day online banking and related electronic service functions.
BankingFinancial ServicesLeasing
Responsibilities
Sets up new users, verifies user identity for requests and resets passwords for online banking customers
Responds to questions from borrowers and branches with login issues by:
Troubleshooting issues with the user
Communicating resolutions via phone and email
Assists with onboarding new ACH originators
Provides exceptional online banking customer service to borrowers and branches
Assists with the administration of all electronic services systems (online banking, mobile pay, bill pay, ACH, origination, credit card program, etc.)
Daily review of maintenance and posting reports for online banking
Supports supervisor on projects related to electronic services
Assists with various electronic services projects and reports
Assists with check scanners and troubleshooting
Provides exceptional customer service to branch employees
Other electronic services duties, as assigned
Appropriately protects the confidentiality, security, and integrity of the Association’s systems and data and clients’ data
Qualification
Required
2 -3 years customer service experience in banking or related field with emphasis in online banking and mobile banking products and services
Or an equivalent combination of education and experience sufficient to perform the essential functions of the job
Familiarity with electronic banking products, services, and regulations
Proficient computer skills – Microsoft Office Suite, Smartphones and tablets (both Android and Apple), software and other technologies
Skill in oral and written communication, sufficient to exchange information effectively and cooperatively with peers, supervisor, and customers
Skill in adapting to changing priorities and responsibilities
Preferred
Associate's degree in business related field preferred but not required in agriculture or business-related field
Knowledge of ACH rules and regulations preferred or willingness to attend trainings
Experience in Q2 a plus
Benefits
401(k) Match 9% Maximum
Paid Vacation (15 days), Sick Leave (15 days) and Holidays (12 days)
Excellent medical, Dental, Vision, Life Insurance
Flexible Spending and Health Savings Accounts
Wellness program activities and rewards
Company
Oklahoma AgCredit
Oklahoma AgCredit supports rural communities and agriculture with credit.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
John Burk
Chief Lending Officer
Company data provided by crunchbase